Global Operations Lead: Strategy & Customer Success

advantestcareers; San Diego (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Advantest seeks a strategic Customer Support & Operations Manager to unite PUs into a cohesive ecosystem for assigned accounts. You will support the Global Account Sales team, oversee applications and support, and ensure timely, efficient project execution across regions.

You will develop customer relationships, drive Q2C execution, and align with Business Units, sales, and field teams to maximize growth and profitability.

Qualifications

• Minimum 5+ years supporting a sales team.
• 2

Responsibilities

• Coordinate global account activities and drive strategic initiatives.

Skills

Escalation management

Executive communication

Change management

Cross-functional collaboration

Strategic account management

Relationship building

Vendor management

Program management

Forecasting

Education

BS in Engineering or Business

Master’s in Business (preferred)

Project Management Professional (PMP)

Tools

Change management tools

Incident management tools

Project management tools

Job description

Advantest seeks a strategic Customer Support & Operations Manager to unite PUs into a cohesive ecosystem for assigned accounts. You will support the Global Account Sales team, oversee applications and support, and ensure timely, efficient project execution across regions.

You will develop customer relationships, drive Q2C execution, and align with Business Units, sales, and field teams to maximize growth and profitability.