Global Operations & Projects Lead

Eleven; Colorado; On-site; USD 120,000 - 180,000; Full time

Job summary

Eleven, a hospitality-focused experiential company, is seeking a Business Operations Manager to drive cross-functional initiatives and optimize performance across units. You will partner with senior leadership, manage strategic projects, and lead a small team to turn data into action.

You will collaborate across departments, influence budgeting, and coordinate global operations, travel to properties as needed, and shape Eleven’s operational excellence and growth mindset.

Qualifications

• 7+ years of progressive experience in business operations, project management, or business development.
• Experience in an entrepreneurial business environment, ideally within hospitality, guiding, adventure, or related experiential industries.
• Proven track record leading cross-functional projects involving multiple departments and stakeholders (e.g., finance, sales, marketing, operations).
• Experience managing or coordinating property/site openings, launches, or comparable large-scale operational projects.
• Strong written communication and Excel/analytical skills, with experience producing materials for executive or leadership audiences.

Responsibilities

• Lead cross-functional projects supporting broader business functions, including the annual budgeting cycle and product development, in partnership with Finance, Sales, Marketing, Product Development, and Business Systems
• Partner with Finance on business optimization analysis. Coordinate and manage operational inputs into models built by the Finance team, ensuring operational realities are accurately reflected
• Produce decks and financial analysis for Eleven’s leaders and ownership to review
• Manage and develop an existing direct report responsible for training and project coordination, operations systems, training and project coordination support
• Act as project manager relative to Eleven’s product development process ensuring timely completion of operations deliverables across multiple business units
• Coordinate operational deliverables relative to new company wide business initiatives
• Seek out opportunities to enhance business performance such as supporting upsell revenue strategy or enhancing product inclusions
• Manage annual goal setting and tracking processes for the operations team
• Work with operations leadership to create new quality assessment and product innovation workflows
• Serve as a strategic thought partner to the COO, Director of Global Operations, Activity Vertical Operations Managers, Director of Engineering, and all property leaders
• Lead project management for property opening projects end-to-end, including the upcoming 2029 property launch, coordinating across internal operations teams and external departments (sales, marketing, finance)
• Act as a central point of coordination and support for the operations leadership team
• Build strong working relationships with property leaders across different countries, languages, and professional backgrounds, ensuring alignment and consistency across properties. Support them in completing deliverables at the property level and for Eleven Central
• Travel to property locations to support product quality, operations optimization, and training

Skills

Cross-functional leadership

Excel/analytical skills

Strong written communication

Project management

Job description

Eleven, a hospitality-focused experiential company, is seeking a Business Operations Manager to drive cross-functional initiatives and optimize performance across units. You will partner with senior leadership, manage strategic projects, and lead a small team to turn data into action.

You will collaborate across departments, influence budgeting, and coordinate global operations, travel to properties as needed, and shape Eleven’s operational excellence and growth mindset.