Global Operations & Performance Manager

Transdev; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation (2 weeks)

Sick days (5)

Holidays (6)

401(k) retirement plan

Medical, dental & vision

Job summary

Transdev is seeking a Manager/Sr Manager to lead end‑to‑end performance of a global autonomous mobility partnership. Based in the United States, you will coordinate across international markets, ensure country teams meet KPIs, timelines, and standards, and liaise with senior leaders.

This hands‑on role combines data ownership, reporting, and cross‑market execution. Responsibilities include driving quarterly business reviews, data synthesis, and escalation management while standardizing processes

Qualifications

• Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).
• 8+ years in account management, operations, client success, or similar roles in multi‑market environments
• Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments
• Hands‑on experience managing and resolving client escalations in fast‑paced, high‑pressure settings
• Track record of driving cross‑market standardization and operational alignment across global programs
• Experience influencing internal and external stakeholders without direct authority

Responsibilities

• Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines
• Act as the liaison between global leadership, client stakeholders, and in-country onsite managers
• Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance
• Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends
• Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives
• Manage client escalations with urgency, clarity, and accountability

Skills

High ownership

Analytical

Cross-market coordination

Cross-cultural teamwork

Office tools

Additional languages

Education

Bachelor’s degree in Business Administration, International Relations, Communications, or related field

Master’s degree preferred

Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus

Tools

CRM

Project tracking tools

Performance reporting tools

Google Workspace

Microsoft Office

Job description

Transdev is seeking a Manager/Sr Manager to lead end‑to‑end performance of a global autonomous mobility partnership. Based in the United States, you will coordinate across international markets, ensure country teams meet KPIs, timelines, and standards, and liaise with senior leaders.

This hands‑on role combines data ownership, reporting, and cross‑market execution. Responsibilities include driving quarterly business reviews, data synthesis, and escalation management while standardizing processes