Global Operations Manager: Client Performance & Delivery

Transdev North America, Inc.; Chicago (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5 days

Holidays 6 days

401(k)

Medical, dental & vision

Life Insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking a Manager/Sr Manager to lead end-to-end performance of a global autonomous mobility partnership. Based in the United States, you will coordinate across international markets, liaise with senior leaders, and own day-to-day data and reporting.

The role requires executive presence and hands-on ownership across multiple time zones. Salary ranges from $110,000 to $150,000 with standard benefits and a strong focus on cross-market standardization and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, International Relations, Communications, or related field (Master’s preferred).
• Certifications in account management, client success, or project management are a plus.
• 8+ years in account management, operations, or multi-market roles.

Responsibilities

• Report on operational health of the global account and KPIs across markets.
• Liaise between global leadership, client stakeholders, and in-country managers.
• Support executive reviews and build presentations for MBRS/WBRs.
• Analyze data across markets to identify risks, gaps, and trends.
• Standardize processes and reporting between international markets and the U.S.

Skills

Data analysis

Cross-functional collaboration

Executive presence

Project management

Education

Bachelor’s degree in Business Administration

Master’s degree preferred

Tools

Google Workspace

Microsoft Office

CRM tools

Job description

Transdev is seeking a Manager/Sr Manager to lead end-to-end performance of a global autonomous mobility partnership. Based in the United States, you will coordinate across international markets, liaise with senior leaders, and own day-to-day data and reporting.

The role requires executive presence and hands-on ownership across multiple time zones. Salary ranges from $110,000 to $150,000 with standard benefits and a strong focus on cross-market standardization and continuous improvement.