Global Operations & Order Management Specialist

Razer USA Ltd; Irvine (CA); Ibrido; USD 40.000 - 74.000; Tempo pieno

Descrizione del lavoro

Razer USA Ltd in Irvine, CA is seeking a Business Operations Specialist to manage day-to-day customer account activities, ensuring accurate orders, on-time fulfillment, and inventory coordination. You will work with Sales, Supply Planning, Logistics, and 3PLs to optimize order execution and delivery, leveraging AI tools to boost productivity.

The role requires strong organizational and analytical skills, familiarity with SAP, and the ability to handle multiple priorities in a fast-paced

Competenze

• 2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field preferred.
• Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.
• Familiarity with major retail, distribution, or eCommerce customer requirements preferred.
• Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.
• Proficiency in Microsoft Excel and experience with ERP systems, preferably SAP.
• Willingness and ability to independently learn and apply AI, automation, and emerging technologies.
• Other duties as assigned.

Mansioni

• The Business Operations Specialist is responsible for managing day-to-day operational activities of assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements.
• Work closely with Sales, Supply Planning, Logistics, overseas headquarters, 3PL providers, carriers, and customers to support order execution and delivery.
• Communicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments.
• Process order changes, cancellations, backorders, and other customer requests in accordance with procedures.
• Maintain accurate order records and transaction data in SAP and applicable customer systems.
• Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.
• Monitor shipment execution, tracking, and delivery performance to meet commitments.
• Prepare and validate ASNs, EDI transactions, shipping documentation, and customer portal updates.
• Monitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders.
• Coordinate inventory transfers, MTRs, returns, and related operational transactions; resolve issues with overseas HQ and internal teams.
• Escalate significant supply, inventory, or delivery concerns; support AI and automation initiatives to improve productivity.
• Maintain knowledge of customers' routing guides, shipping requirements, and compliance standards.
• Investigate shortages, chargebacks, routing violations, and delivery discrepancies; coordinate documentation with Finance, Logistics, and customers.
• Prepare routine account-level reports; support month-end closing activities and reconciliations.

Conoscenze

Operations management

Order management

Logistics coordination

SAP

Formazione

Associate degree in Business, Supply Chain, Logistics, or related discipline

Strumenti

SAP ERP

Power BI

Excel

Descrizione del lavoro

Razer USA Ltd in Irvine, CA is seeking a Business Operations Specialist to manage day-to-day customer account activities, ensuring accurate orders, on-time fulfillment, and inventory coordination. You will work with Sales, Supply Planning, Logistics, and 3PLs to optimize order execution and delivery, leveraging AI tools to boost productivity.

The role requires strong organizational and analytical skills, familiarity with SAP, and the ability to handle multiple priorities in a fast-paced