Global Operations & Order Management Specialist

Razer-3

Irvine (CA)

On-site

USD 40,000 - 72,000

Full time

4 days ago

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Job summary

Razer-3 is seeking a Business Operations Specialist to manage customer accounts, ensure accurate order processing, and coordinate inventory and shipping with 3PLs and carriers. You will work across Sales, Logistics, and Finance, using SAP and ERP tools to meet delivery commitments.

The role emphasizes attention to detail, problem solving, and the adoption of AI-enabled processes to improve efficiency and accuracy in daily operations. On-site in Irvine, CA with potential for limited travel.

Qualifications

Experience in managing customer orders, fulfillment, and inventory transactions.
Familiarity with routing guides, ASNs, EDI, chargebacks, and shipping compliance.
Strong organizational, analytical, and communication skills.
Comfort with AI, automation tools, and evolving ERP systems.

Responsibilities

Manage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up.
Review orders for accuracy, pricing, quantities, and delivery requirements; escalate shortages as needed.
Coordinate with 3PLs, warehouses, and carriers to release orders and arrange shipping instructions.
Monitor shipments, prepare ASNs and shipping documents, and update customer portals.
Investigate discrepancies, coordinate with Finance for chargebacks, and resolve issues with stakeholders.
Support AI/automation initiatives to streamline order processing and reporting.