Global Operations Leader, DTC & Logistics

Stussy, Inc.; Los Angeles (CA); On-site; USD 220,000 - 300,000; Full time

Job summary

Stussy, Inc. in Los Angeles is seeking a VP, Global Operations to own strategy and execution across fulfillment, inventory flow, logistics, and store operations.

This in‑office role focuses on building a customer‑first, scalable operating model that improves product availability, speed to market, service, and total costs. The ideal candidate will lead cross‑functional teams, drive a high‑impact 3PL network, and push continuous improvement across multi‑channel channels, including DTC, wholesale,

Qualifications

• 10+ years of progressive operations leadership experience in apparel, footwear, or consumer lifestyle brands, including significant experience in a vertically integrated DTC, retail, and ecommerce environment.
• Demonstrated ownership of complex end‑to‑end operations spanning fulfillment, order management, inventory flow, global logistics, 3PL networks, and retail store support.
• Experience designing and managing multi‑3PL or multi‑node distribution networks with clear SLAs, capacity planning, governance, and performance accountability.
• Strong understanding of multi‑channel complexity across owned retail, ecommerce, managed partner, and wholesale channels, including the operational and systems differences between them.
• Track record of improving product availability, OTIF, dock‑to‑stock, fulfillment speed, inventory velocity, on‑time delivery, and total logistics cost.
• Experience with import/export operations, including customs, country‑of‑origin tracking, international freight, duty structures, and trade compliance.
• Strong systems fluency; hands‑on experience with NetSuite or comparable ERP/OMS platforms strongly preferred, with a practical understanding of WMS, ecommerce, and planning‑system integration.
• Proven cross‑functional leader who can influence across Planning, Production/Sourcing, Retail, ecommerce, Finance, Technology, and external partners without relying solely on direct authority.
• Proven people leader with experience building capable, lean teams through growth and change.
• Bachelor's degree required; advanced degree a plus.

Responsibilities

• Use customer experience, product availability, and speed to market as core operating principles, balancing cost and productivity with service, launch readiness, and the ability to sell inventory when and where demand exists.
• Own end‑to‑end operational flow from product readiness through freight, customs, receiving, pickable inventory, fulfillment, and delivery to stores, ecommerce customers, and wholesale/partner channels.
• Establish and manage service metrics across the flow, including OTIF, dock‑to‑stock, receipt‑to‑pickable, fulfillment cycle time, order fill rate, and on‑time delivery.
• Proactively identify and resolve exceptions that threaten launches, replenishment, product availability, or customer commitments.
• Set strategy and drive execution across DTC ecommerce, retail store replenishment, managed partner, and wholesale order flows.
• Own order orchestration and routing logic to optimize service, speed, inventory utilization, shipment complexity, and total cost across a multi‑channel network.
• Own the strategy, design, capacity model, and performance of the global 3PL network, including consistent SLAs, KPIs, governance, peak planning, and accountability across partners.
• Ensure 3PL labor, receiving, fulfillment, storage, and transportation capacity is ready for seasonal launches, peak periods, store openings, pop‑ups, promotions, and unexpected demand.
• Partner with IT/ERP teams to ensure order management, fulfillment, inventory, and 3PL integrations scale with the business.

Skills

Operations leadership

Cross-functional leadership

DTC/Retail/ecommerce ops

NetSuite ERP familiarity

Vendor/3PL management

Strategic thinking

Education

Bachelor's degree

Advanced degree helpful

Tools

NetSuite ERP

WMS

OMS integrations

Job description

Stussy, Inc. in Los Angeles is seeking a VP, Global Operations to own strategy and execution across fulfillment, inventory flow, logistics, and store operations.

This in‑office role focuses on building a customer‑first, scalable operating model that improves product availability, speed to market, service, and total costs. The ideal candidate will lead cross‑functional teams, drive a high‑impact 3PL network, and push continuous improvement across multi‑channel channels, including DTC, wholesale,