VP of Operations: 3PL & Fulfillment Leader

DSJ Global; Norwalk (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

DSJ Global in Norwalk, CA is seeking a visionary VP of Operations to lead a growing 3PL and warehousing operation. You will oversee day-to-day performance across warehouse operations, customer service, transportation coordination, and financial execution.

The ideal candidate has 5+ years at a senior level in warehousing/logistics, proven ability to scale multi-site operations, build high-performing teams, and drive KPI-based improvements while maintaining exceptional service for retail and

Qualifications

• BP/BS or higher in business, supply chain, or related field (or equivalent experience).
• Demonstrated experience leading multi-site warehousing/logistics operations.
• Proven track record improving operational efficiency, productivity, and profitability.

Responsibilities

• Lead all warehouse and logistics operations, ensuring safe, efficient, and cost-effective execution.
• Oversee office and warehouse personnel, including supervisors, customer service representatives, and floor operations teams.
• Manage workforce planning, staffing, organizational development, and succession planning initiatives.
• Drive operational performance through KPI tracking, process improvements, and continuous improvement initiatives.
• Own customer relationships, ensuring high levels of service and responsiveness for key retail and distribution accounts.
• Partner with clients, vendors, carriers, and internal stakeholders to optimize logistics performance.
• Oversee billing, invoicing, account management, and operational financial performance.
• Develop and implement operational strategies that support business growth and profitability.
• Establish best practices across warehousing, inventory management, shipping, receiving, and fulfillment functions.
• Mentor and develop management teams while fostering a culture of accountability, collaboration, and operational excellence.
• Support executive leadership with reporting, forecasting, and strategic planning initiatives.
• Ensure compliance with all company policies, customer requirements, and regulatory standards.

Skills

Leadership

Strategic planning

Financial acumen

KPI management

Customer relationship management

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree

Equivalent industry experience

Job description

DSJ Global in Norwalk, CA is seeking a visionary VP of Operations to lead a growing 3PL and warehousing operation. You will oversee day-to-day performance across warehouse operations, customer service, transportation coordination, and financial execution.

The ideal candidate has 5+ years at a senior level in warehousing/logistics, proven ability to scale multi-site operations, build high-performing teams, and drive KPI-based improvements while maintaining exceptional service for retail and