Global Operations Coordinator - Remote (US/Canada)

CIEE Council on International Educational Exchange; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

CIEE Council on International Educational Exchange seeks a Coordinator for the International Operations Team to support International Representatives and manage daily operations for inbound programs, DS-2019 issuance, and data processing.

You will collaborate with the International Sales, Participant Services, and Host Relations teams, handling inquiries, running reports, and ensuring accuracy of participant data in a fast-paced, cross-cultural environment.

Qualifications

• A minimum of one year of customer service and administrative experience.
• Post-secondary degree.
• Very strong attention to detail (in reviewing both data and written documents).
• Ability to take initiative and maintain flexibility with job duties.
• Highly proficient in Microsoft Outlook, Excel, and Word.
• Comfortable learning new technology.
• Team-oriented approach and ability to see the big picture.
• Excellent organizational and time-management skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives.
• Run and analyze regular reports, as assigned, to support International Representative performance management.
• Review high volume of data for accuracy.
• Review annual compliance documents for accuracy.
• Review integrity and completeness of participant data.
• Update system data for participant and program contacts.
• Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise.
• Willingness to take on new projects and operational duties as assigned by both the sales and operational teams.

Skills

attention to detail

initiative

teamwork

communication

time management

cross-cultural awareness

organization

Education

Post-secondary degree

Tools

Microsoft Outlook

Excel

Word

Job description

CIEE Council on International Educational Exchange seeks a Coordinator for the International Operations Team to support International Representatives and manage daily operations for inbound programs, DS-2019 issuance, and data processing.

You will collaborate with the International Sales, Participant Services, and Host Relations teams, handling inquiries, running reports, and ensuring accuracy of participant data in a fast-paced, cross-cultural environment.