Global Operations Coordinator - Remote (Temporary)

CIEE; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges through international programs. The Coordinator, International Operations Team, will support data processing, reporting, and inquiries for inbound exchanges, while working remotely in the US and Canada where applicable.

You will collaborate with multiple teams and help ensure operational excellence across programs.

Qualifications

• A minimum of one year of customer service and administrative experience.
• Post-secondary degree.
• Very strong attention to detail.
• Ability to take initiative and maintain flexibility with job duties.
• Team-oriented approach and ability to see the big picture.

Responsibilities

• Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives.
• Run and analyze regular reports, as assigned, to support International Representative performance management.
• Review high volume of data for accuracy.
• Review annual compliance documents for accuracy.
• Review integrity and completeness of participant data.
• Update system data for participant and program contacts.
• Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise.
• Willingness to take on new projects and operational duties as assigned by both the sales and operational teams.

Skills

Customer service

Administrative experience

Microsoft Outlook

Microsoft Excel

Microsoft Word

Attention to detail

Time management

Interpersonal communication

Teamwork

Education

Post-secondary degree

Tools

None

Job description

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges through international programs. The Coordinator, International Operations Team, will support data processing, reporting, and inquiries for inbound exchanges, while working remotely in the US and Canada where applicable.

You will collaborate with multiple teams and help ensure operational excellence across programs.