Business Operations Analyst

Expeditors; Peabody (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Job summary

Expeditors is seeking an experienced operations professional in Massachusetts to manage, monitor, and QA district solutions, and to create reports for product and operational departments. The role emphasizes data analysis, process mapping, and training of staff, with opportunities to implement AI Copilot solutions.

You will collaborate with BPAs across the district, drive performance improvements, and support data-driven decision making in a dynamic logistics environment.

Qualifications

• Expeditors Product and Service knowledge.
• More than 2 years of experience within operations preferred
• Strong leadership skills
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
• Prior experience leading communication, public speakingand training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePointand Visio

Responsibilities

• Manage, monitor and provide Q/A on all solutions running in the District
• Create reports based on needs of product and/or operational departments
• Internal reporting (i.e. status and analytical reports)
• Help quantify the productivity results of each solution or tool created
• Mapping processes using available tools
• Develop and provide technical training for operational staff
• Data analysis
• Assist operations with data requirements needed to perform their daily tasks
• Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
• Incorporate new technologies and technical advancements within operational training
• Collaborate with other BPAs on best practices and technology solutions
• Develop and share AI (Copilot) solutions within the district

Skills

Leadership

Project management

Process mapping

Root-cause analysis

Public speaking

Training

Interpersonal skills

Data analysis

Microsoft Office

Tools

Power BI

SharePoint

Visio

Job description

• Compensation: USD 55000 - USD 70000 - yearly

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Manage, monitor and provide Q/A on all solutions running in the District


• Create reports based on needs of product and/or operational departments


• Internal reporting (i.e. status and analytical reports)


• Help quantify the productivity results of each solution or tool created


• Mapping processes using available tools


• Develop and provide technical training for operational staff


• Data analysis


• Assist operations with data requirements needed to perform their daily tasks


• Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position


• Incorporate new technologies and technical advancements within operational training


• Collaborate with other BPAs on best practices and technology solutions


• Develop and share AI (Copilot) solutions within the district

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.


• Write with pencil/pen/marker


• Functions performed primarily while seated at desk

Qualifications

• Expeditors Product and Service knowledge.


• More than 2 years of experience within operations preferred


• Strong leadership skills


• Self-management and project management skills


• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques


• Prior experience leading communication, public speakingand training


• Effective interpersonal skills, with ability to relate to employees at all levels


• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePointand Visio

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time


• Health Plan: Medical


• Life Insurance


• Employee Stock Purchase Plan


• Training and Personnel Development Program


• Growth opportunities within the company


• Employee Referral Program Bonus


• Base Pay Range $55,000-$70,000 annually, based on experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.