Global Operations & Analytics Associate

TikTok; New York (NY); On-site; USD 108,000 - 151,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid parental leave

Disability coverage

Life insurance

Paid holidays

Job summary

TikTok is hiring a Business Operations Solution Associate in New York to translate business priorities into scalable operational levers and robust reporting. You will drive insights through SQL data analysis, develop dashboards, and collaborate across Sales, Product, Finance, and Legal to close process gaps.

You will automate reports, train teams, and enforce policies while navigating a dynamic CRM landscape.

Qualifications

• Bachelor’s degree in Business, Management, Business Analytics, Advertising, or a related field with 2 years of related work experience.
• Design, implement, and optimize operational processes to streamline and maintain high efficiency operations through system implementation.
• Build and streamline processes using project management tools, including Asana or Jira, and tracking project status and milestones and coordinating cross‑functional alignment to ensure timely execution of deliverables.
• Writing and optimizing SQL queries to extract, transform, and analyze large, complex datasets for actionable insights.
• Automating data reports, validating data integrity, and conducting quality assurance checks to ensure accuracy and reliability.
• Identifying business problems and proposing growth opportunities with data‑driven insights.
• Developing scalable data visualizations and interactive dashboards that translate complex datasets into actionable insights for both technical and non‑technical stakeholders.

Responsibilities

• Support Global Account business through efficient and future‑proof operations by translating business priorities into operational levers and developing operational metrics and reporting to unlock insights and analyze operational success and pain points.
• Apply critical problem‑solving skills to identify issues in business processes and systems, propose solutions, and drive change by partnering with senior MSO team members or work independently on these projects.
• Help the sales team understand how to navigate a complex CRM system and handle day‑to‑day escalations and troubleshooting of system operation issues.
• Develop subject matter expertise to support sales requests and approvals with speed and accuracy.
• Own communication and maintain cross‑functional relationships (with Sales, Product, Finance, and Legal) in order to bridge any process and system gaps.
• Leverage tools and systems to scale impact and drive adoption through training, documentation and automated solutions.
• Provide guidance and enforce company policies and processes.

Skills

Operational process design

SQL analytics

Data visualization

Project management tools

Cross‑functional collaboration

Education

Bachelor’s degree or foreign equivalent in Business/related field

Tools

Asana

Jira

Job description

TikTok is hiring a Business Operations Solution Associate in New York to translate business priorities into scalable operational levers and robust reporting. You will drive insights through SQL data analysis, develop dashboards, and collaborate across Sales, Product, Finance, and Legal to close process gaps.

You will automate reports, train teams, and enforce policies while navigating a dynamic CRM landscape.