Global Operations Analyst — Incident & Automation

Global Payments; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Global Payments is seeking an Associate Operations Analyst to join the GNOC team. You will analyze system performance, work with IT and application support, and create reports to optimize processing efficiency.

You will support incident management, change activities, and business continuity. The role requires strong customer service, IT awareness, and the ability to communicate with clients and internal teams across shifts.

Qualifications

• Strong customer service experience.
• Strong computer experience.
• Basic Network and Server Exposure.
• Bachelor’s Degree or IT/Business related study bonus, plus 2 years relevant experience with QA/DB2/IBM tools.

Responsibilities

• Engages, escalates, and communicates notifications to 3rd line support and management.
• Opens and manages bridge calls for restoration and resolution.
• Ensures change activities are planned, authorized and executed.
• Contributes to continual service improvement with feedback.
• Assists with automation product administration.
• Gathers data to keep stakeholders informed of critical issues.

Skills

Customer service

Computer literacy

Network exposure

Education

Bachelor’s Degree

IT or Business related study

2 Years Relevant Exp (QL, DB2 etc.)

Tools

CA suite

BMC suite

IBM suite

Job description

Global Payments is seeking an Associate Operations Analyst to join the GNOC team. You will analyze system performance, work with IT and application support, and create reports to optimize processing efficiency.

You will support incident management, change activities, and business continuity. The role requires strong customer service, IT awareness, and the ability to communicate with clients and internal teams across shifts.