Associate Operations Analyst

Global Payment Holding Company; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Global career development

Learning and on-the-job experiences

Supportive team environment

Community and charity involvement

Employee assistance program

Global recognition platform

Benefits information on company site

Job summary

Global Payments is seeking an Associate Operations Analyst to join the GNOC team. You will analyze system performance, coordinate with IT and Application Support to resolve issues, and maintain analytical reports used by technical and business owners.

In this role you will handle incident communications, run bridge calls, support change activities, and contribute to continual service improvement. Shift hours are 12-hour shifts 8am–8pm ET, Wednesday to Friday, and every other Saturday.

Qualifications

• Strong customer service experience.
• Strong computer experience.
• Basic network and server exposure.
• 2+ years of relevant experience (QL, DB2, etc.).
• Operations experience with CA, BMC or IBM suites.

Responsibilities

• Engages, escalates, and communicates notifications to level 3 technical support, management, and critical incident management.
• Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of client-impacting issues and for the identification of action plans.
• Assesses incident criteria to determine if formal root cause analysis is needed.
• Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned, authorized and executed following relevant internal methods, processes, and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products, applications, and business processes.
• Assist with identification of tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues.

Skills

Customer service

Computer skills

Network exposure

Server exposure

2+ years experience

Education

Bachelor's degree IT or Business

Tools

CA products

BMC tools

IBM software

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Associate Operations Analyst to join our ever evolving GNOC team and help shape the future of global commerce. Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analysing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

SHIFT HOURS: 12 hour shifts 8am - 8pmET - Wednesday - Friday, and every other Saturday.

What you’ll own:

• Engages, escalates, and communicates notifications as needed to level 3 technical support, management, and critical incident management.
• Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of client-impacting issues and for the identification of action plans.
• Assesses incident criteria to determine if formal root cause analysis is needed.
• Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned, authorized and executed following relevant internal methods, processes, and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products, applications, and business processes.
• Assist with identification of tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues.

What you’ll bring:

• Strong customer service experience
• Strong computer experience
• Basic Network and Server Exposure
• It’s a bonus if you have: Bachelor's Degree IT or Business related study
• 2 Years Relevant Exp (QL, DB2 etc.)
• Operations experience with CA, BMC or IBM suite of products

Our perks - what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements
• https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].