Associate Operations Analyst

Global Payments Inc.; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Global Payments is seeking an Associate Operations Analyst to join the GNOC team. You will analyze system performance, work with IT and application support, and create reports to optimize processing efficiency.

You will support incident management, change activities, and business continuity. The role requires strong customer service, IT awareness, and the ability to communicate with clients and internal teams across shifts.

Qualifications

• Strong customer service experience.
• Strong computer experience.
• Basic Network and Server Exposure.
• Bachelor’s Degree or IT/Business related study bonus, plus 2 years relevant experience with QA/DB2/IBM tools.

Responsibilities

• Engages, escalates, and communicates notifications to 3rd line support and management.
• Opens and manages bridge calls for restoration and resolution.
• Ensures change activities are planned, authorized and executed.
• Contributes to continual service improvement with feedback.
• Assists with automation product administration.
• Gathers data to keep stakeholders informed of critical issues.

Skills

Customer service

Computer literacy

Network exposure

Education

Bachelor’s Degree

IT or Business related study

2 Years Relevant Exp (QL, DB2 etc.)

Tools

CA suite

BMC suite

IBM suite

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Associate Operations Analyst to join our ever evolving GNOC team and help shape the future of global commerce.

Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

SHIFT HOURS: 12 hour shifts 8am - 8pmET - Wednesday - Friday, and every other Saturday.

What you’ll own:

• Engages, escalates, and communicates notifications as needed to level 3 technical support, management, and critical incident management. Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of client-impacting issues and for the identification of action plans. Assesses incident criteria to determine if formal root cause analysis is needed. Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned, authorized and executed following relevant internal methods, processes, and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products, applications, and business processes.
• Assist with identification of tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues.

What you’ll bring:

• Strong customer service experience
• Strong computer experience
• Basic Network and Server Exposure

It’s a bonus if you have:

• Bachelor’s Degree
• IT or Business related study
• 2 Years Relevant Exp (QL, DB2 etc.)
• Operations experience with CA, BMC or IBM suite of products

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team.

We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution

• Opportunities to grow your skills and build your career within a global business

• Access to learning, development and on-the-job experiences that expand your expertise

• A supportive, inclusive team environment where your ideas and input matter

• Time to give back through community and charity initiatives

• A global employee assistance programme to support your wellbeing

• Recognition through a global platform that celebrates your achievements https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

#LI-JH

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.