Global Cyber Incident Response Lead

Global Payment Holding Company; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Global Payments is seeking a seasoned Incident Response professional to join the GCIM team. You will coordinate containment, guidance, and post-incident activities for critical security events, acting as escalation point for GSOC and driving RCA and lessons learned.

The role emphasizes on-call rotation, collaboration with Risk, Legal, Privacy, and Compliance, and maintaining runbooks and security frameworks such as NIST, PCI, GDPR. Strong communication and problem-solving required.

Qualifications

• Bachelor's degree in Computer Science, Information Security, or related field.
• 2+ years of incident management or incident response experience.
• Knowledge of Unix/Linux, Windows, or macOS system administration and security operations.
• Experience with SIEM, intrusion detection, vulnerability management, and cloud technologies.
• Strong written and verbal communication, with ability to coordinate cross-functional teams.

Responsibilities

• Coordinate incident response per the security incident response plan.
• Lead Post Incident Reviews and document Root Cause Analysis.
• Provide 24x7 on-call incident management support on rotation.
• Collaborate with Risk Management, Legal, Privacy and Compliance teams.
• Maintain runbooks and contribute to continuous improvement of security posture.

Skills

Incident response

Communication skills

Cross-functional collaboration

Security operations

Threat awareness

Education

Bachelor's degree in Computer Science, Info Security, or related field

Tools

SIEM

Vulnerability scanners

Threat intelligence tools

Job description

Global Payments is seeking a seasoned Incident Response professional to join the GCIM team. You will coordinate containment, guidance, and post-incident activities for critical security events, acting as escalation point for GSOC and driving RCA and lessons learned.

The role emphasizes on-call rotation, collaboration with Risk, Legal, Privacy, and Compliance, and maintaining runbooks and security frameworks such as NIST, PCI, GDPR. Strong communication and problem-solving required.