Global Online Experience & Commerce Strategy Lead

The Estée Lauder Companies; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

The Estée Lauder Companies is seeking a Senior Director to lead the brand’s online strategy, innovations, and monetization across digital properties. You will partner with cross‑functional teams to shape technology, UX, and service delivery that boost online conversion and high‑touch experiences.

You will oversee multiple projects, manage risks, and drive global rollout of new features, personalisation initiatives, and omni‑channel experiences while leading a small team of digital professionals.

Qualifications

• Deep knowledge of ecommerce and mobile design and development.
• 10+ years leading digital production and project management.
• Proven ability to manage large, cross‑functional teams.
• Ability to analyze research and translate into action.
• Excellent collaboration and presentation skills.
• Experience guiding multi‑site web projects with many stakeholders.

Responsibilities

• Lead online production for the brand and own the vision for site experience and innovation to drive conversion.
• Create and maintain the brand's online digital roadmap and prioritize initiatives.
• Oversee global production budget and vendor contracts.
• Develop relationships with internal stakeholders and vendors for feature launches.
• Manage two direct reports and mentor junior team members.
• Lead multiple projects, track status, and communicate with stakeholders.
• Oversee development of new features from UX/UI to build.
• Scale features and ensure timely, cost‑effective rollout globally.
• Identify new tech opportunities supporting personalization and high‑touch service.
• Pilot brand initiatives and scale learnings globally.

Skills

eCommerce

Mobile design

Digital production

Project management

Cross-functional leadership

Stakeholder management

UX awareness

Data-driven decisions

Communication skills

Strategic thinking

Job description

The Estée Lauder Companies is seeking a Senior Director to lead the brand’s online strategy, innovations, and monetization across digital properties. You will partner with cross‑functional teams to shape technology, UX, and service delivery that boost online conversion and high‑touch experiences.

You will oversee multiple projects, manage risks, and drive global rollout of new features, personalisation initiatives, and omni‑channel experiences while leading a small team of digital professionals.