Global Onboarding Architect for AI‑Driven Scale

Klaviyo; Boston (MA); On-site; USD 124,000 - 186,000; Full time

Job summary

Klaviyo is seeking a Global Onboarding Lead in Boston to design, build, and run a scalable onboarding experience for all new hires. You will work with People Partners, Talent Acquisition, IT, Finance and leaders to ensure a unified, high-impact program from pre-boarding through ramp.

You will translate stakeholder input into a global curriculum, apply AI across content lifecycle, and measure program health to drive continuous improvement.

Qualifications

• 8+ years of experience in program management, learning & development, or people programs with onboarding focus.
• Experience managing complex, multi-stakeholder programs globally.
• Strong content development and instructional design skills across multiple modalities.
• Using AI as a core, creative partner to improve learning experiences.
• Highly organized, detail-oriented, and able to manage multiple workstreams.
• Clear, confident communicator capable of guiding senior stakeholders.
• Curious, data-driven, and oriented to continuous improvement.
• Excited about the intersection of AI and learning and staying on the edge of new tools.

Responsibilities

• Own end-to-end operational delivery of Base Camp across all global cohorts for consistency and scale.
• Build and maintain program infrastructure including schedules, guides, logistics, tooling and vendor relations.
• Track and report program health using qualitative and quantitative data to drive improvements.
• Design and maintain onboarding curriculum reflecting Klaviyo's culture and priorities across live, async, and digital modalities.
• Apply AI tools across content lifecycle from needs analysis to reinforcement; continuously improve efficiency and impact.
• Partner with SMEs to keep content accurate and regionally appropriate.
• Build relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders for seamless onboarding.
• Lead onboarding for executives and senior leaders with tailored connections and materials.
• Use AI to automate workflows, surface insights, and scale high-touch experiences.

Skills

Program management

Learning & Development

Onboarding

AI in learning

Communication

Stakeholder management

Data-driven

Collaboration

Job description

Klaviyo is seeking a Global Onboarding Lead in Boston to design, build, and run a scalable onboarding experience for all new hires. You will work with People Partners, Talent Acquisition, IT, Finance and leaders to ensure a unified, high-impact program from pre-boarding through ramp.

You will translate stakeholder input into a global curriculum, apply AI across content lifecycle, and measure program health to drive continuous improvement.