Global Offshore & AI Automation Operations Lead

Uber; New York (NY); On-site; USD 203,000 - 225,000; Full time

Job summary

Uber is seeking a senior operations leader to redesign the global commercial operating model, overseeing offshore Digital Sales Center operations and Agentic AI go-to-market strategy. You will build a scaled commercial engine that blends offshore talent, automation, and AI to boost seller productivity, expand capacity, and reduce cost to serve merchants worldwide.

You will own DSC Central Operations and lead AI-enabled GTM initiatives.

Qualifications

• 10+ years in Commercial Operations or related fields.
• 5+ years leading teams and cross-functional initiatives.
• Experience designing and operating large-scale commercial or operational systems across multiple markets or regions.

Responsibilities

• Lead Global DSC Central Operations: own global strategy and Central Operations model for offshore Digital Sales Centers.
• Establish standardized operating mechanisms across regions: capacity planning, workforce allocation, performance management, forecasting, productivity, quality, governance.
• Partner with regional leaders to determine where offshore capacity best supports merchant lifecycle motions.
• Build a rigorous performance framework linking DSC activity to commercial outcomes, including ROI and cost to serve.
• Lead the evolution of DSC toward automation and AI-enabled operations.
• Develop vendor and location strategies for capability, quality, scalability, and economics.
• Lead Agentic AI GTM & Automation Operations: own operational strategy and GTM for Agentic AI across Delivery Commercial Ops.
• Identify and prioritize AI workflows with revenue impact and productivity gains for autonomous and augmented AI.
• Translate AI capabilities into scalable operating models and manage adoption from pilots to global rollout.
• Establish measurement frameworks for AI adoption, utilization, and ROI.
• Collaborate with Product, Engineering, Data Science, Sales, Enablement, Legal, Privacy, and regional teams to deploy responsibly.
• Build governance and lifecycle management for an expanding AI portfolio.

Skills

Commercial Operations

Sales Operations

Strategy & Operations

Cross-functional leadership

Analytical thinking

Tools

Enterprise CRM

Sales engagement platforms

Workflow automation tools

AI platforms

Job description

Uber is seeking a senior operations leader to redesign the global commercial operating model, overseeing offshore Digital Sales Center operations and Agentic AI go-to-market strategy. You will build a scaled commercial engine that blends offshore talent, automation, and AI to boost seller productivity, expand capacity, and reduce cost to serve merchants worldwide.

You will own DSC Central Operations and lead AI-enabled GTM initiatives.