Global Ocean Export Specialist & Process Improvement Lead

PSA BDP; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

PSA BDP, a PSA Group member headquartered in Philadelphia, seeks an analyst to support Ocean Export Services improvements through data analysis, cost decisions and process optimization. You will build relationships with customers and internal teams to minimize disruption and drive efficiencies.

Responsibilities include leading weekly meetings with suppliers, performing service analyses, producing reports and graphics, and assisting site onboarding while ensuring regulatory compliance.

Qualifications

• Bachelor’s degree with 4–5 years of operational experience.
• Proficient in Excel and PowerPoint.
• Strong communication and stakeholder management skills.
• Leadership experience and ability to work in a team.
• Customer-focused and solution-oriented mindset.
• Good coordination and multitasking capability.
• Strong analytical and problem-solving skills.

Responsibilities

• Build effective relationships and credibility with external customers and PSA BDP operations and other company functional groups.
• Lead engagement with customer suppliers and business groups ensuring minimal disruption to export cargo flow.
• Lead weekly virtual meetings with customer and vendors (Ocean Carrier, Dray Providers, Shipping Sites).
• Perform business and process analysis using data from internal systems and external sources.
• Participate on process improvement teams and take a lead role on projects when appropriate.
• Provide ad hoc analytical services to assist in problem solving and times of crisis.
• Produce reports and graphics for internal and external customers.
• Lead implementation and onboarding at each new site/BU and ensure regulatory compliance.

Skills

Analytical skills

MS Excel

PowerPoint

Communication skills

Leadership experience

Team player

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

PSA BDP, a PSA Group member headquartered in Philadelphia, seeks an analyst to support Ocean Export Services improvements through data analysis, cost decisions and process optimization. You will build relationships with customers and internal teams to minimize disruption and drive efficiencies.

Responsibilities include leading weekly meetings with suppliers, performing service analyses, producing reports and graphics, and assisting site onboarding while ensuring regulatory compliance.