Global Ocean Export Manager - Lead & Deliver

DSV; South Chester (PA); On-site; USD 91,000 - 114,000; Full time

Job summary

DSV is seeking an Ocean Export Manager to oversee the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. You will manage relationships with customers, vendors, and service providers to ensure high service levels and customer satisfaction.

This full-time role requires leadership, strong communication, and knowledge of ocean freight principles.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field preferred.
• 5 years of experience in freight forwarding, logistics, or related field preferred.
• Prior experience in ocean exports and supervisory roles highly desirable.

Responsibilities

• Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and areas for improvement.

Skills

Leadership

Analytical thinking

Problem solving

Communication

English fluency

Education

Bachelor’s degree in Logistics or related field

Tools

Microsoft Office

Ocean cargo management systems

Job description

DSV is seeking an Ocean Export Manager to oversee the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. You will manage relationships with customers, vendors, and service providers to ensure high service levels and customer satisfaction.

This full-time role requires leadership, strong communication, and knowledge of ocean freight principles.