Global O2C & Customer Experience Specialist

Motul Iberica SA; Mexico (MO); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Motul is seeking a proactive Customer Service Representative to manage the end-to-end Order-to-Cash process for our drop shipment and local orders. You will work closely with customers, distributors, logistics partners, and global teams to ensure timely, accurate order execution and exceptional service.

Key qualifications include SAP experience with sales orders and billing, advanced Excel and Power BI, and fluent Spanish and English.

Qualifications

• Bachelor's degree required in a related field.
• 5+ years of experience managing Order-to-Cash (O2C) processes in domestic and/or international environments.
• Strong SAP experience, particularly in sales order management and billing.
• Working knowledge of import/export operations, shipping documentation, and customer service processes.
• Advanced Excel skills; Power BI, dashboards, reporting, and process automation a plus.

Responsibilities

• Manage the end-to-end order-to-cash process for drop shipment and local orders, ensuring timely, accurate execution.
• Serve as the primary point of contact for customers, distributors, commercial teams, and internal stakeholders.
• Communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Support customer adoption and effective use of our B2B ordering platform.
• Partner with headquarters, logistics teams, and 3PL providers for on-time deliveries.
• Manage import and shipping documentation (Bills of Lading, invoices, packing lists).
• Monitor inventory availability, supply risks, and delivery plans; support billing and operations.
• Provide reporting and analysis to support decisions and performance.

Skills

SAP expertise

O2C ownership

Excel

Power BI

Billing knowledge

Analytical thinking

Relationship building

Bilingual: Spanish/English

Process improvement

Organizational skills

Education

Bachelor's degree in Supply Chain, Logistics, International Trade, Business or related

Tools

SAP

Excel

Power BI

Job description

Motul is seeking a proactive Customer Service Representative to manage the end-to-end Order-to-Cash process for our drop shipment and local orders. You will work closely with customers, distributors, logistics partners, and global teams to ensure timely, accurate order execution and exceptional service.

Key qualifications include SAP experience with sales orders and billing, advanced Excel and Power BI, and fluent Spanish and English.