Customer Service Representative

MOTUL; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Motul is seeking a proactive Customer Service Representative to manage the end-to-end Order-to-Cash process for drop shipments and local orders across an international environment. You will serve as the primary contact for customers, distributors, and internal teams, ensuring timely and accurate order execution.

You will coordinate with headquarters, logistics partners, and 3PL providers, handle import/export documents, monitor inventory, and support SAP-based order management and dashboards

Qualifications

• 5+ years of experience managing Order-to-Cash (O2C) processes in domestic and/or international environments.
• Strong SAP experience, particularly in sales order management and billing.
• Working knowledge of import/export operations, shipping documentation, and customer service processes.
• Advanced Excel skills; experience with Power BI, dashboards, reporting, and process automation is a plus.
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail.
• Proven ability to build relationships, influence stakeholders, and manage complex customer situations.

Responsibilities

• Manage the end-to-end order-to-cash process for drop shipment and local orders, ensuring timely, accurate execution.
• Serve as the primary point of contact for customers, distributors, commercial teams, and internal stakeholders.
• Proactively communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Support customer adoption and effective use of our B2B ordering platform.
• Partner with headquarters, logistics teams, and 3PL providers to ensure seamless order fulfillment and on-time deliveries.
• Manage import and shipping documentation, including Bills of Lading, commercial invoices, packing lists, and related trade documents.
• Monitor inventory availability, supply risks, and delivery plans while supporting billing and operational activities as needed.
• Provide reporting and analysis to support business decisions and operational performance.
• Identify opportunities to simplify processes, improve customer experience, and increase operational efficiency.
• Support SAP and B2B system activities, automation initiatives, and data quality improvements.
• Track and maintain key customer service and logistics KPIs, dashboards, compliance requirements, and performance metrics.

Skills

O2C management

Stakeholder management

Analytical skills

Problem-solving

Attention to detail

Spanish language

English language

Education

Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or related field

Tools

SAP

Power BI

Excel

Job description

For over 170 years, Motul has been driving innovation in mobility, from pioneering synthetic lubricants to supporting world-class motorsports.

We are looking for a proactive and customer-focused Customer Service Representative to manage the end-to-end Order-to-Cash process for our drop shipment business. In this key role, you'll work closely with customers, distributors, logistics partners, and global teams to ensure seamless order execution, outstanding service, and continuous process improvement.

This is an exciting opportunity for a problem-solver who enjoys building relationships, optimizing processes, and making a real impact in a dynamic international environment.

What You'll Do

Deliver an Exceptional Customer Experience

• Manage the end-to-end order-to-cash process for drop shipment and local orders, ensuring timely, accurate execution.
• Serve as the primary point of contact for customers, distributors, commercial teams, and internal stakeholders.
• Proactively communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Support customer adoption and effective use of our B2B ordering platform.

Coordinate Operations & Supply Chain Execution

• Partner with headquarters, logistics teams, and 3PL providers to ensure seamless order fulfillment and on-time deliveries.
• Manage import and shipping documentation, including Bills of Lading, commercial invoices, packing lists, and related trade documents.
• Monitor inventory availability, supply risks, and delivery plans while supporting billing and operational activities as needed.
• Provide reporting and analysis to support business decisions and operational performance.

Drive Continuous Improvement

• Identify opportunities to simplify processes, improve customer experience, and increase operational efficiency.
• Support SAP and B2B system activities, automation initiatives, and data quality improvements.
• Track and maintain key customer service and logistics KPIs, dashboards, compliance requirements, and performance metrics.

Profile

What We're Looking For

• Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or a related field.
• 5+ years of experience managing Order-to-Cash (O2C) processes in domestic and/or international environments.
• Strong SAP experience, particularly in sales order management and billing.
• Working knowledge of import/export operations, shipping documentation, and customer service processes.
• Advanced Excel skills; experience with Power BI, dashboards, reporting, and process automation is a plus.
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail.
• Proven ability to build relationships, influence stakeholders, and manage complex customer situations.
• Proactive, resilient, and customer-focused with a continuous improvement mindset.
• Native-level Spanish and fluent English (written and spoken).

Why Motul?

At Motul, you won't just join a company. You'll join a community of experts, innovators, and passionate people committed to shaping the future of mobility.

What You Can Expect

Innovative Projects Work on high-impact initiatives that directly support business growth and transformation.

Global Opportunities Develop your career within an international organization operating in more than 160 countries.

Continuous Learning Access training, certifications, and professional development opportunities.

A Culture of Co-Creation Join a workplace where every voice matters and performance is built together.

Become a Co-Creator of Performance

At Motul, performance isn't simply achieved. It's co-created.

Join us and play a key role in connecting customers, operations, and supply chain teams while helping shape more efficient processes and delivering exceptional service every day.

Join Motul and help keep the world moving.

Position location

• Job location America, Mexico
• Location MEXICO
• Office Location Mexico City - Mexico
• Teleworking (Homeoffice) Hybrid (Partial)

Candidate criteria

• Minimum level of education required 2- A-levels
• Minimum level of experience required 2-5 years
• Languages: Spanish (4- Mother tongue)
• Languages: English (2- Business fluent)

Position start date 09/11/2026

Contract type Permanent Contract

Job title Customer Service Representative

Reference 2026-1135