Mid-Senior Network & Security Incident Lead

Radiant Systems Inc; Atlanta (GA); On-site; USD 68,880 - 75,768; Full time

Job summary

A technology consulting firm is looking for a technical contact in Atlanta, GA, to manage day-to-day communication for a major client. This role requires expertise in networking, security, and telephony, coupled with strong troubleshooting capabilities. The successful candidate will handle incidents, provide support to the global team, and ensure effective service delivery. Experience with Cisco technologies is essential, and applicants should thrive in high-pressure environments. This is a contract position anticipated to last over six months.

Qualifications

• Strong troubleshooting skills in high-pressure environments.
• Excellent communication skills for stakeholder management.

Responsibilities

• Act as the primary technical point of contact for Client customer.
• Provide in-depth local technical knowledge to facilitate major incident resolutions.
• Own and drive major incidents outside core hours.
• Attend daily customer zone huddle incident reviews.

Skills

Networking: Routing and switching expertise

Wireless: Cisco autonomous access points

Security: Experience with Check Point and Palo Alto

Identity & Access Control: Cisco ISE

IP Telephony & Collaboration: Cisco UCS and CUCM

Job description

A technology consulting firm is looking for a technical contact in Atlanta, GA, to manage day-to-day communication for a major client. This role requires expertise in networking, security, and telephony, coupled with strong troubleshooting capabilities. The successful candidate will handle incidents, provide support to the global team, and ensure effective service delivery. Experience with Cisco technologies is essential, and applicants should thrive in high-pressure environments. This is a contract position anticipated to last over six months.