Global Network Operations Engineer

Moderna Therapeutics; Norwood (MA); On-site; USD 109,200 - 174,600; Full time

Benefits offered by this job

Healthcare benefits

Well-being programs

Family planning support

Generous PTO

Savings plan

Location-specific perks

Job summary

Moderna is seeking a Network Operations Engineer to manage daily network operations and troubleshoot Tier 1 and 2 issues in a global, high‑growth biotech environment. You will report to the Senior Manager - Network Operations and help ensure a stable, well‑monitored network across sites.

You will monitor availability and performance, document runbooks, and collaborate with Cisco, Palo Alto, and service teams. This role requires strong networking fundamentals and teamwork across time zones.

Qualifications

• Three to five years of experience in network engineering or network operations.
• Strong understanding of TCP/IP, subnetting, VLANs, routing, NAT, VPN, DNS and basic network security concepts.
• Hands-on experience with enterprise network gear (routers, switches, firewalls, wireless, WANs).
• Experience troubleshooting connectivity, latency, and application access issues.
• Familiarity with routing protocols such as OSPF and BGP, SD-WAN and high-availability designs.
• Experience with network monitoring, logging, and observability tools (SolarWinds, Splunk, ThousandEyes, LogicMonitor, PRTG).
• Experience with ITSM/ticketing platforms (ServiceNow, Jira).
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to work in a global, cross-functional environment and handle multiple priorities.
• Willingness to participate in on‑call rotation.

Responsibilities

• Support operation, maintenance, and troubleshooting of enterprise network infrastructure (routing, switching, firewalls, wireless, VPN, WAN, cloud).
• Investigate and resolve Tier 1/2 incidents and service requests; escalate when needed.
• Perform initial triage, log review, and root cause analysis for network issues.
• Maintain network documentation, runbooks, and support procedures.
• Participate in change management activities and network upgrades.
• Collaborate with vendors and cross-functional teams to resolve issues and improve performance.
• Contribute to incident response, post-incident reviews, and problem management.

Skills

Analytical thinking

Troubleshooting

Documentation

Communication

Global collaboration

On-call

Networking fundamentals

Education

CCNA

CCNP

PCNSA

PCNSE

JNCIA

Tools

Cisco devices

Palo Alto firewalls

Juniper

Aruba

F5

SD-WAN

VPN

SolarWinds

Splunk

ThousandEyes

LogicMonitor

PRTG

ServiceNow

Jira

Job description

Moderna is seeking a Network Operations Engineer to manage daily network operations and troubleshoot Tier 1 and 2 issues in a global, high‑growth biotech environment. You will report to the Senior Manager - Network Operations and help ensure a stable, well‑monitored network across sites.

You will monitor availability and performance, document runbooks, and collaborate with Cisco, Palo Alto, and service teams. This role requires strong networking fundamentals and teamwork across time zones.