Global Network Delivery PM — Data-Driven Improvements

Amazon; Herndon (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, within the Global Network Delivery team, seeks a Program Manager to lead fiber cable sourcing initiatives and develop durable, data-informed processes for AWS Infrastructure. The role focuses on cross-functional collaboration and scalable improvements across global projects.

The ideal candidate will drive KPIs, design dashboards, engage stakeholders, and deliver end-to-end optimization while keeping customer experience at the forefront.

Qualifications

• 3+ years of program or project management experience.
• 3+ years defining and implementing process improvements using data and metrics.
• Advanced Excel (Pivot Tables, VLookup) and SQL experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
• Determine process health metrics and KPIs and develop data visualization reports illustrating process health.
• Identify process improvement opportunities and gather user requirements with key customers.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and elevate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

Skills

Project management

Process improvement

Data analysis

Cross-functional collaboration

Requirements gathering

Tools

Excel

SQL

Job description

Amazon Web Services, within the Global Network Delivery team, seeks a Program Manager to lead fiber cable sourcing initiatives and develop durable, data-informed processes for AWS Infrastructure. The role focuses on cross-functional collaboration and scalable improvements across global projects.

The ideal candidate will drive KPIs, design dashboards, engage stakeholders, and deliver end-to-end optimization while keeping customer experience at the forefront.