Program Manager, Global Network Delivery (GND)

Amazon Inc.; Herndon (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, within the Global Network Delivery team, seeks a Program Manager to lead fiber cable sourcing initiatives and develop durable, data-informed processes for AWS Infrastructure. The role focuses on cross-functional collaboration and scalable improvements across global projects.

The ideal candidate will drive KPIs, design dashboards, engage stakeholders, and deliver end-to-end optimization while keeping customer experience at the forefront.

Qualifications

• 3+ years of program or project management experience.
• 3+ years defining and implementing process improvements using data and metrics.
• Advanced Excel (Pivot Tables, VLookup) and SQL experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
• Determine process health metrics and KPIs and develop data visualization reports illustrating process health.
• Identify process improvement opportunities and gather user requirements with key customers.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Develop standard operating procedures, change/communication plans, and project/program-level status updates.
• Drive adoption with internal customers through effective change management.
• Anticipate potential issues and risks, and elevate appropriately and in a timely manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

Skills

Project management

Process improvement

Data analysis

Cross-functional collaboration

Requirements gathering

Tools

Excel

SQL

Job description

Description

Play a key role in operational improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. As part of the Global Network Delivery team, you will have the opportunity to join a team that partners across the global AWS Infrastructure organization to shape the future of the AWS profile and tempo to which we deliver.

The Global Network Delivery Vendor Management team is seeking a highly-skilled & driven Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; depth of knowledge in supply chain; experience with external suppliers; and driving improvement. As a Program Manager within this team focused on fiber cable sourcing, you will be responsible for organizing and managing continuous improvement and process initiatives and play a significant role in developing, driving and managing scalable, data-driven processes.

Key job responsibilities

The primary responsibilities from the Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.

Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.

Identify process improvement opportunities and gather user requirements with key customers.

Develop and implement scalable, data-driven process improvement/automated solutions.

Develop standard operating procedures, change/communication plans, and project/program-level status updates.

Drive adoption with internal customers through effective change management.

Anticipate potential issues and risks, and elevate appropriately and in a timely manner.

Remain flexible to changing priorities and open to new ideas.

Keep the customer experience as the primary focus.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually