Global Mobility Consultant

Aires; Pittsburgh (Allegheny County); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

401K match

Hybrid work environment

Zusammenfassung

Aires in Pittsburgh, PA is seeking a Global Mobility Consultant to deliver high-touch policy consultation and mobility services for transferring employees and their families. You will coordinate shipments, destination services, and client-approved benefits while collaborating with internal teams and external partners.

The role focuses on end-to-end service delivery, complex mobility programs, and ongoing client contact to ensure a seamless relocation experience.

Qualifikationen

• High School Diploma required; Associate's or Bachelor's Degree preferred.
• 3+ years mobility consultant experience.
• 3+ years of customer service experience.
• Knowledge of international assignment management and global business preferred.
• Strong problem solving skills.
• Excellent written and verbal communication skills.
• Excellent customer service and administrative skills.
• Computer literacy with MS Office products; ability to grasp proprietary software.
• Demonstrated ability to manage multiple competing tasks.

Aufgaben

• Provides high-touch policy consultation to global transferees and reviews assignment details.
• Collaborates with internal teams, partners and clients to deliver end-to-end services.
• Oversees assignments from start to finish and tracks changes impacting benefits.
• Audits mobility program elements to ensure alignment with client expectations.
• Liaises with clients and partners; attends meetings as needed.
• Acts as mentor and SME to the team; covers transition files as required.

Kenntnisse

Mobility experience

Customer service

Problem solving

Communication skills

Team collaboration

MS Office

Ausbildung

High School Diploma

Associate/Bachelor's preferred

Tools

MS Office

Jobbeschreibung

We Have…

• A award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Global Mobility Consultant reporting to AiresPittsburgh, PA office.

This exciting opportunity is in a high growth environment where you will utilize your consultant experience to deliver high touch policy consultation and ongoing services to transferring employees and their families to facilitate a seamless mobility experience.

The Global Mobility Consultant is responsible for coordinating shipments, destination services, and all other client approved benefits while acting as a key point of contact throughout the relocation process. In addition, there is a strong focus on collaboration with internal teams, external partners, and clients to administer complex global mobility programs and processes.

Position Responsibilities:

• Provides high-touch policy consultation services to global transferees. Reviews assignment letter, benefit details, and other complex pieces of the mobility program such as compensation details with the transferee according to customized mobility program offerings
• Collaborates with internal teams, external partners, and clients to facilitate end-to-end service delivery including all client approved benefits
• Oversees assignment from start to finish. Establishes active, ongoing touch points throughout the life of the assignment to stay connected with the assignee and capture changes that might impact their benefits or mobility status. Communicates status change to internal teams
• Audits various elements of the mobility program to ensure benefits are delivered according to client expectations
• Liaises with client and partners. Attends internal and external meetings as needed
• Acts as a mentor and subject matter expert to the team. Provides coverage and absorbs transition files as needed.

Required Qualifications:

• High School Diploma required, Associate's or Bachelor's Degree preferred
• 3+ years of mobility consultant experience
• 3+ years of customer service experienc
• Knowledge of international assignment management and global business preferred
• Strong problem solving skills
• Excellent written and verbal communication skills

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.