Global Manager (m/f)

Aaa Intergalactic; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

AAA Intergalactic Investments Group, based in New York, seeks a Global Account Manager to own relationships with top client accounts, drive retention and growth, and coordinate onboarding and content strategy. You will present to stakeholders up to C-Suite and work with cross‑functional teams to deliver impactful results.

You will leverage data to optimize campaigns, manage multiple priorities, and ensure superior customer service as you grow the client portfolio.

Qualifications

• 7+ years experience in Customer Success and/or Account Management.
• Strong communication and relationship-building abilities.
• Analytical, organized and able to manage multiple priorities.
• Bachelor’s Degree or equivalent work experience.
• Proven ability to work with cross-functional teams and C-Suite stakeholders.

Responsibilities

• Serve as primary relationship owner for top client accounts to drive retention and growth.
• Prepare implementation plans, onboarding, and content strategy alignment.
• Deliver campaign insights, raise opportunities with Business Development, and ensure quality performance.
• Collaborate with Finance on billing and with Analytics/Ad Ops on campaign optimization.
• Present updates to stakeholders at all levels, including C-Suite.

Skills

Customer Success

Account Management

Relationship Building

Communication

Project Management

Analytical Skills

Team Leadership

Education

Bachelor's Degree

Tools

CRM software

Microsoft Office

Job description

AAA Intergalactic Investments Group (AAA INTERGALACTIC) is the first financial group dedicated to interplanetary and intergalactic infrastructure.

JOB OFFER

We are seeking an organized, results-driven Global Account Manager to join our Global Account Management Team.

The ideal candidate will communicate the exciting portfolio of products and exceptional levels of customer service. He/she will provide support in the planning and execution of all the marketing activities for the brand AAA Intergalactic Investments Group.

Job Description

Serve as the primary relationship owner for an assigned group of top‑tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on‑boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best‑practices for solutions and setup.

Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C‑Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Responsibilities:

• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Drive client retention, renewals, upsells and client satisfaction.
• Work closely with Associate Account Managers and Ad Operations on day‑to‑day operational processes including campaign set‑up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
• Partner with internal cross‑functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
• Prepare campaign insights reporting, including analysis and research.
• Manage weekly campaign status documents for review.
• Work closely with Finance on billing set‑up and invoicing.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow‑up to closure on open issues.
• Adhere to established processes and workflows, as it relates to campaign set‑up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Requirements:

• 7+ years experience in Customer Success and/or Account Management.
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Business acumen, sound decision making, analytical and organizational skills in a fast‑paced environment; a consultative approach to managing complex client relationships.
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients.
• Bachelor’s Degree in an appropriate field of study or equivalent work experience.
• Strong analytical skills.
• Working knowledge and experience with contracts and contract negotiations.
• Demonstrated ability to work independently and remain motivated.
• Working knowledge of computers and Microsoft office suite of services.
• Motivation.
• Problem Identifier and Solver.
• Handle Multiple Priorities.
• Organizational Skills.
• Written and Verbal Communication.
• Ambition.
• High Energy.
• Will to Succeed.
• Team Management Skills.

Languages: Fluent English and at least 2 of the following languages: Chinese, French, German, Spanish, Arabic, Hausa, Portuguese, Hebrew, Korean, Japanese, Polish, Russian.

How will you be recruited?

After the pre‑selection interview, you will be invited to participate in a recruitment day (including assessment centre, group session and individual interviews).

We offer you:

Compensation at the height of your performance.

Send your CV including your professional photo and your cover letter:

[e-mail]

Start: Immediately or as soon as possible

Join us now if you are a professional who has been looking for opportunities to make an impactful and positive difference in our target industries and regions in the cosmos.

Your Recruiting Team
AAA Intergalactic Investments
30 Wall Street
New York City, NY 10005
United States of America
[phone]