Client Relationship Manager (m/f)

Aaa Intergalactic; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

AAA Intergalactic Investments Group (AAA INTERGALACTIC) is seeking a Client Relations Manager to build and nurture long‑term relationships with customers and ensure satisfaction with our services.

You will collaborate with sales, engineers, and management to address client needs, set targets, and help upsell services while ensuring adherence to contracts. A customer‑oriented, communicative professional with KPI experience is required.

Qualifications

• Proven experience as a Client Relations Manager or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking KPIs (e.g. customer satisfaction).
• Proficient in MS Office and working knowledge of CRM platforms (e.g. Salesforce).
• Customer-oriented attitude; excellent communication and negotiation skills.
• Ability to work with a team and solve problems.

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients’ business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure satisfaction.
• Act as point of contact for complaints and escalated issues.
• Help the sales team up-sell or cross-sell services and products.
• Ensure adherence to contract terms by company and clients.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work to meet them.
• Collaborate with internal teams to address customers’ needs.

Skills

Relationship management

Communication

Negotiation

Teamwork

MS Office

CRM platforms

Education

BSc/BA in Business Administration or Marketing

Tools

CRM (Salesforce)

Job description

AAA Intergalactic Investments Group (AAA INTERGALACTIC) is a dedicated interplanetary and intergalactic infrastructure investment firm.

Client Relations Manager (m/f)

We are looking for a Client Relations Manager to create and nurture long‑term relationships with customers and ensure their satisfaction with our services.

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and appropriately escalated issues
• Help the sales team up‑sell or cross‑sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office and working knowledge of CRM platforms (e.g. Salesforce)
• A customer‑oriented attitude
• Excellent communication and negotiation skills
• Problem‑solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing, or a related field

Languages

Fluent English and/or at least one of the following languages: Chinese, French, German, Spanish, Arabic, Hausa, Portuguese, Hebrew, Korean, Japanese, Polish, Russian.

Recruitment Process

After the pre‑selection interview, you will be invited to participate in a recruitment day, including an assessment centre, group session, and individual interviews.

Compensation

Compensation will be commensurate with performance.

Contact

Send your CV and cover letter to [e-mail].

Start: Immediately or as soon as possible.

Join us now if you are a professional looking for a meaningful opportunity in our target industries and regions across the cosmos.

Your Recruiting Team
AAA Intergalactic Investments
30 Wall Street
New York City, NY 10005
United States of America
[phone]