Associate Manager, Digital Content Quality and Localization

Localizationacademy; Irvine (CA); Hybrid; USD 100,000 - 110,000; Full time

Job summary

iHerb is seeking an Associate Manager, Digital Content Quality and Localization to lead localization of web content and product content across regions and languages. You will own translation quality assurance, develop style guides and glossaries, and collaborate with regional teams to improve customer journeys from search to checkout.

The role also focuses on managing localization pipelines, monitoring KPIs, and supporting currency formats and market-specific adaptations while ensuring brand

Qualifications

• Experience leading multilingual content programs with international markets.
• Strong knowledge of localization workflows, QA processes, and style guides.
• Ability to manage multiple regional workstreams and coordinate with stakeholders.
• Bachelor’s degree in a relevant field or equivalent experience.

Responsibilities

• Lead localization of web content, product pages, emails, banners and digital assets across regions.
• Own translation QA, ensure accuracy, tone, and brand standards; develop glossaries and style guides.
• Coordinate with regional teams and internal stakeholders to optimize customer journeys and content localization pipelines.

Skills

Localization workflows

Translation QA

Cross-cultural comms

Project leadership

Organizational skills

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, weu2019ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond whatu2019s expected, turning challenge into change. If you're ready for it, we want you to join our team.

Job Summary

The Associate Manager, Digital Content Quality and Localization drives the quality and effectiveness of localized web content and product content, ensuring every regional customer touchpoint is accurate, culturally relevant, and frictionless.

Working closely with other departments in the company such as Regional teams, Marketing, Product, CX, the Associate Manager, Digital Content Quality and Localization supports the end-to-end localization workflows, oversees translation quality, and leads regional projects that improve the customer journey from search and discovery to checkout across iHerb international markets.

Job Expectations

Localization & Translation Quality

• Lead and manage localization of web content, product pages, promotional campaign support (emails, banners, social, etc) and digital assets across all supported regions and languages
• Own translation quality assurance processes, ensuring all localized content meets iHerbu2019s accuracy, tone, and brand standards
• Develop and maintain localization style guides, glossaries, and quality benchmarks by region and language
• Review and audit translated content for linguistic accuracy, cultural appropriateness, and alignment with regional market expectations
• Partner with LSPs, and internal stakeholders to manage localization pipelines and deliverables

Regional Partnerships & Market Support

• Collaborate with regional teams to identify and resolve end-to-end friction points in local market experiences
• Serve as the project management point of contact for assigned regions, supporting localized regional initiatives from scoping through delivery
• Monitor regional experiences and proactively flag content, UX, or functionality gaps that impact local customers
• Support regionalization efforts including currency, date formats, local compliance requirements, and market-specific content adaptations
• Coordinate with other teams on internal and external search functionalities such as metadescription, keywords, etc

Product Content Quality

• Oversee the quality and consistency of product content across localized markets, including product titles, descriptions, attributes, and imagery
• Identify and drive resolution of product content issues that affect discoverability or conversion in regional markets
• Coordinate with content, catalog, and merchandising teams to ensure product content meets regional standards

Stakeholder Communication & Reporting

• Provide regular status updates to internal stakeholders, regional teams, and leadership on localization and regional project progress
• Monitor and report on KPIs related to localization quality, regional content performance, and localization related metrics
• Implement quality control processes to ensure all deliverables meet iHerb standards and maintain project integrity

Required

Knowledge, Skills & Abilities

• Strong verbal and written communication skills; ability to communicate effectively across cultures and with international stakeholders
• Deep understanding of localization and translation workflows, quality assurance processes, and industry best practices
• Adaptability u2013 must be flexible to project shifts and able to pivot strategies to keep plans moving forward across multiple regions simultaneously
• Problem-solving skills with the ability to identify root causes of regional experience friction and drive resolution
• Team leadership u2013 ability to inspire and motivate cross-functional and cross-regional teams in a collaborative environment
• Exceptional organizational skills with the ability to multitask, prioritize, and manage multiple regional workstreams concurrently
• Cultural awareness and sensitivity to regional market differences in customer behavior, expectations, and communication norms

Equipment Knowledge

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements

Generally requires a minimum of two (2) to five (5 ) years of relevant professional experience in localization project management, digital content management, or a related field. Proven experience managing multilingual content programs and working with international markets or regional stakeholders is required.

Education Requirements

Bacheloru2019s degree in Linguistics, Translation, International Business, Project Management, or a related field.

Compensation

The expected salary range for this role is $100,000 - $110,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.