Global Logistics Operations Lead (AOG & 24/7)

American President Lines; Dallas (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

CEVA Logistics is seeking an Operations Specialist in Dallas to manage end-to-end AOG operations, delivering fast and efficient shipping plans aligned with customer requirements. You will negotiate routes, airlines, timeframes, and pricing while coordinating between customers, suppliers, and internal teams.

Key duties include creating shipment files, ensuring regulatory compliance, managing workload, and identifying value-added opportunities.

Qualifications

• Flexibility for various 24/7 shifts and on call hours.
• Proven account management or other customer support experience.
• Experience in Aerospace and Logistics.
• Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to manage multiple projects at a time while paying strict attention to details.
• Excellent listening, negotiation, and decision-making skills.
• Excellent verbal and written communications skills.
• Manage stressful situations and deadline pressures well.

Responsibilities

• Create and complete operational files for each shipment on the dedicated software system to include billing, ship freight, prepare documentation, assess charges, and collect fees for shipments.
• Examine shipping documents, invoices, shipping manifests, and bills of lading for tariff and regulatory compliance.
• Organize oneself to manage the volume of activity.
• Report difficulties and potential service failures to AOG operations Supervisor or escalation point.
• Identify opportunities to add value to services and continuous improvement.
• Build and maintain relationships with local offices, networks, and vendors.
• Ensure complete handling of expedited solutions from pickup to destination with objectives and transit times.
• Communicate timely, resolve conflicts, and ensure compliance.

Skills

24/7 shifts

Account management

Aerospace & Logistics

Communication

Multi-project管理

Listening & negotiation

Verbal & written communication

Stress & deadline management

Education

BA/BS or equivalent industry experience

Job description

CEVA Logistics is seeking an Operations Specialist in Dallas to manage end-to-end AOG operations, delivering fast and efficient shipping plans aligned with customer requirements. You will negotiate routes, airlines, timeframes, and pricing while coordinating between customers, suppliers, and internal teams.

Key duties include creating shipment files, ensuring regulatory compliance, managing workload, and identifying value-added opportunities.