Global Logistics Manager I: Lead Center Ops & Strategy

Starbucks Corp.; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Education benefits

Paid time off

401(k) with employer match

Job summary

Starbucks Corp. is seeking a Manager Global Logistics I to lead contact center operations supporting retail stores and partners. You will develop and coach a high-performing team, leverage metrics and insights, and collaborate with logistics, planning, technology, and retail teams to deliver improved service delivery.

The role emphasizes process improvement, stakeholder collaboration, and maintaining Starbucks guiding principles in a fast-paced environment.

Qualifications

• Experience leading contact center operations and cross-functional collaboration.
• Strong vendor management and outsourcing strategy development.
• Proven track record in project management and strategic planning.
• Experience with warehouse and inventory systems implementation.

Responsibilities

• Lead contact center operations to support stores and partners using performance metrics, case insights, and stakeholder feedback.
• Develop, coach, and lead LSRs with clear expectations and regular feedback to build a high-performing team.
• Identify gaps and design tools, SOPs, and knowledge resources to simplify workflows and improve end-to-end service delivery with cross-functional teams.

Skills

Negotiation & budgeting

Client management

Outsourcing strategies

Warehouse/inventory systems

Team leadership

Project management

Strategic planning

Job description

Starbucks Corp. is seeking a Manager Global Logistics I to lead contact center operations supporting retail stores and partners. You will develop and coach a high-performing team, leverage metrics and insights, and collaborate with logistics, planning, technology, and retail teams to deliver improved service delivery.

The role emphasizes process improvement, stakeholder collaboration, and maintaining Starbucks guiding principles in a fast-paced environment.