HR Operations Strategy Leader

Starbucks; City of Albany (NY); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Flexible scheduling

Paid time off

Equity programs

Job summary

Starbucks is seeking a Manager of HR Operations Strategy to shape policies, data, and systems for operational health. You will link tactical and strategic solutions, drive improvements, and reduce costs while improving the employee experience across the lifecycle.

You will lead governance, large-scale transformations, and a high-performing team, with a focus on measurable results and scalability across HR platforms and suppliers.

Qualifications

• HR operational management – 3 years.
• Experience executing large-scale commercial operations and/or change initiatives – 3 years.
• Driving continuous improvement across people, processes, and technology – 3 years.
• Capability to bring order and transparency to ambiguous environments – 3 years.
• Knowledge of Lean and Six Sigma practices.
• Strong multidisciplinary business understanding to deliver measurable results.
• Ability to perform and influence across all business levels.
• Leadership, mentoring, and team-building skills.
• Deep knowledge and enthusiasm of HR functions, processes, and systems.

Responsibilities

• Lead HR operating governance to evaluate priorities, set targets, and align objectives with corporate, functional, and partner goals through cost metrics.
• Lead large-scale transformations and manage complex escalations involving people, processes, data, or technology.
• Organize and improve standard HR operational performance.
• Build tools to measure and visualize HR operational health across policies, processes, data, and technology, and push solutions for scalability and efficiency.
• Develop HR operational governance outputs for regular use, measurement, and visibility that drive performance-based improvements.
• Lead the optimization of our shared service model across HR facilities of excellence.
• Influence HR COE applications via operational strategy to maximize efficiency and scalability while supporting software platforms.
• Lead supplier strategy to improve operations, influence supplier choice, negotiate contracts, and impact HR operations broadly.
• Communicate key responsibilities and practices to direct reports, promoting a success attitude and teamwork.
• Provide training, feedback, and development opportunities to team members.
• Guide and coach team members to achieve employee, commercial, and client results.
• Oversee career development and perform regular performance evaluations, making staffing decisions as needed.
• Share performance feedback with partners and articulate performance and potential at calibration meetings.
• Design and implement team-building, strategic planning, and other group development activities.

Skills

HR operations

Large-scale ops/change

Continuous improvement

Ambiguity management

Lean Six Sigma

Cross-functional business sense

Influence across levels

Leadership & mentoring

HR systems expertise

Education

Bachelor’s degree or equivalent in a relevant field

Job description

Starbucks is seeking a Manager of HR Operations Strategy to shape policies, data, and systems for operational health. You will link tactical and strategic solutions, drive improvements, and reduce costs while improving the employee experience across the lifecycle.

You will lead governance, large-scale transformations, and a high-performing team, with a focus on measurable results and scalability across HR platforms and suppliers.