Global Logistics IT Helpdesk Specialist (SAP/Network)

Programmers.io; Memphis (TN); On-site; USD 30,000 - 48,000; Full time

Job summary

Programmers.io in Memphis, TN seeks an experienced Helpdesk Support specialist for a 6-month engagement to provide frontline IT support for PC applications, network connectivity, and logistics software at the logistics center.

You will collaborate with global IT teams, perform initial triage, and contribute to incident and problem management, ensuring minimal business impact and high uptime across sites.

Qualifications

• Bachelor's in computer science, Information Systems, or its equivalent.
• At least 5-7 years' work experience in a global IT organization.
• Experience supporting a logistics operation including infrastructure (PCs, printers, scanners, networks) and applications (SAP).
• Experience working with Office 365 tools (Office, Teams, Delve, etc.).
• Ability to effectively communicate in English, both written and verbal.

Responsibilities

• Provide frontline IT helpdesk support across PC applications, network connectivity, and Logistics applications for the logistics center and 3rd party logistics team.
• Resolve IT service issues in a timely manner with minimal business impact.
• Drive ownership of incidents and collaborate with IT teams and partners to identify and remove causes of incidents.

Skills

Desktop Management - Infrastructure |

Excellent interpersonal skills

English communication

Education

Bachelor's in Computer Science or Information Systems

Tools

SAP

Office 365

Teams

Delve

Job description

Programmers.io in Memphis, TN seeks an experienced Helpdesk Support specialist for a 6-month engagement to provide frontline IT support for PC applications, network connectivity, and logistics software at the logistics center.

You will collaborate with global IT teams, perform initial triage, and contribute to incident and problem management, ensuring minimal business impact and high uptime across sites.