On-Call IT Support Analyst - Logistics & WMS Specialist

Maxima Consulting; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Maxima Consulting seeks an IT Support Analyst to join a well-established 3PL company in the United States. The role provides on-call facility level support, timely issue resolution, and proper documentation in the IT Service Desk tools.

Travel within the region is frequent; travel outside region <10%. You will support hardware assets, WMS/APPS (Synapse WMS, ProShip, NiceLabel), and various IT tools (SalesForce, Box, OKTA, Meraki).

Qualifications

• Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Word).
• Experience supporting a Warehouse Management System (WMS) or Tier 1 ERP with WMS module.
• Strong knowledge of supply chain technologies including UPC/GTINs and GS1 labeling.

Responsibilities

• Documentation, maintenance, monitoring, and deployment of hardware assets (Networking, Desktop/Laptop, Warehouse hardware).
• Expertise in IT operating toolset (SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki).
• Level 1 tech support for basic systems (non-WMS) and for WMS/APPS (Synapse WMS, ProShip, NiceLabel).
• Issue resolution with proper documentation in IT Service Desk tools.
• Develop and maintain system configuration documentation.

Skills

MS Office

SQL

VB.NET

WMS support

Networking

Documentation

Customer service

Tools

Salesforce

TeamWork

7Geese

ITGLUE

Box.com

OKTA

Meraki

Avalanche

What&apos;s Up Gold

PDQ

PagerDuty

Wavelink Avalanche

Wavelink ConnectPro

Wavelink Terminal Emulator

NiceLabel

Job description

Maxima Consulting seeks an IT Support Analyst to join a well-established 3PL company in the United States. The role provides on-call facility level support, timely issue resolution, and proper documentation in the IT Service Desk tools.

Travel within the region is frequent; travel outside region <10%. You will support hardware assets, WMS/APPS (Synapse WMS, ProShip, NiceLabel), and various IT tools (SalesForce, Box, OKTA, Meraki).