Global Logistics & Customer Success Agent

Insight Global; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Insight Global seeks a customer-focused logistics professional in Columbus to ensure freight and information move on time and accurately. You will manage a set of customers, handling shipments and communications across email, phone, and virtual meetings.

You will collaborate with branch colleagues to address growing customer needs quickly, providing proactive service in a fast-paced warehouse and office environment.

Qualifications

• Knowledge of the global logistics industry.
• Good computer skills including MS Excel and MS Word.
• Fluent in English.
• Track record of excellent customer service.
• Able to work at a desk and in the warehouse with standard office equipment.

Responsibilities

• Manage a set of customers, including outbound and inbound shipments.
• Handle emails, phone calls, and online meetings to keep operations on time.
• Support a broad range of existing customers in the market.
• Collaborate with branch departments to address growing customer needs quickly.

Skills

Logistics knowledge

Customer service

English fluency

Office & warehouse work

Tools

MS Excel

MS Word

Job description

Insight Global seeks a customer-focused logistics professional in Columbus to ensure freight and information move on time and accurately. You will manage a set of customers, handling shipments and communications across email, phone, and virtual meetings.

You will collaborate with branch colleagues to address growing customer needs quickly, providing proactive service in a fast-paced warehouse and office environment.