Global Logistics Customer Service Specialist (SAP)

DOGA SA; Huntley (IL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health and Dental Insurance starting 1

401(k) with 4% company match

Company-paid Life Insurance, Short/LCI

Competitive starting salary of $55,000

Job summary

DOGA is seeking a Customer Service Representative to support our Logistics team in the United States. You will manage inquiries, orders and deliveries, resolve issues, and ensure data accuracy in SAP while collaborating with IT and cross-functional teams.

The role requires 2–3 years of customer service experience and fluency in English. We offer health and dental insurance from day one, a 401(k) with company match, and a competitive starting salary of $55,000, with growth opportunities.

Qualifications

• Experience with SAP or other ERP systems is a plus.
• High School Diploma required; Associate or Bachelor's degree preferred.
• 2–3 years of customer service experience, ideally in distribution, logistics, or manufacturing.
• Fluency in English.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Strong problem-solving skills, organization, and communication abilities.

Responsibilities

• Serve as the primary contact for customers, managing inquiries, orders, and delivery needs with professionalism and care.
• Investigate and resolve order or delivery issues promptly to maintain high customer satisfaction.
• Review customer quotes for accuracy—pricing, MOQs, purchasing requirements—and cross‑check all information.
• Create and maintain accurate “ship‑to” details and part cross‑references in SAP.
• Enter customer orders and verify delivery schedules.
• Upload and update customer material schedules on external customer portals.
• Review customer forecasts, identify changes, and update internal systems.
• Proactively utilize SAP to ensure data accuracy and collaborate with DOGA IT to resolve system‑related concerns.
• Maintain organized, accurate documentation in line with company standards.

Skills

SAP experience

Problem solving

Organization

Communication

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

SAP

Job description

DOGA is seeking a Customer Service Representative to support our Logistics team in the United States. You will manage inquiries, orders and deliveries, resolve issues, and ensure data accuracy in SAP while collaborating with IT and cross-functional teams.

The role requires 2–3 years of customer service experience and fluency in English. We offer health and dental insurance from day one, a 401(k) with company match, and a competitive starting salary of $55,000, with growth opportunities.