Customer Service Representative

DOGA; Huntley (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health and Dental Insurance starting 1

401(k) with 4% company match

Company-paid Life Insurance

Short-Term Disability

Long-Term Disability

Job summary

DOGA, a long-standing automotive components company, is seeking a Customer Service Representative to support the Logistics team in Huntley, IL. You will be the primary contact for customers, handling inquiries, orders, and delivery needs, while ensuring data accuracy in SAP and related systems.

Requirements include 2–3 years in customer service within distribution/logistics/manufacturing, fluency in English, and proficiency in Microsoft Office.

Qualifications

• Experience with SAP or other ERP systems is a plus.
• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2–3 years of customer service experience in distribution, logistics, or manufacturing.
• Fluency in English.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Strong problem-solving skills, organization, and communication abilities.

Responsibilities

• Serve as the primary contact for customers, managing inquiries, orders, and delivery needs.
• Investigate and resolve order or delivery issues promptly.
• Review customer quotes for accuracy—pricing, MOQs, purchasing requirements.
• Create and maintain ship-to details and part cross-references in SAP.
• Enter customer orders and verify delivery schedules.
• Upload and update customer material schedules on external portals.
• Review customer forecasts and update internal systems.
• Proactively use SAP and collaborate with IT to resolve system concerns.
• Maintain organized documentation to company standards.

Skills

Fluent English

Strong problem-solving

Organization

Communication

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

Join a growing global organization and kick‑start your career in customer service! DOGA is seeking an enthusiastic Customer Service Representative to support our Logistics team and report directly to the Supply Chain Manager. This is an excellent opportunity to build experience in a dynamic, fast‑paced environment while working alongside a supportive team.

What You’ll Do

• Serve as the primary point of contact for customers, managing inquiries, orders, and delivery needs with professionalism and care.
• Investigate and resolve order or delivery issues promptly to maintain high customer satisfaction.
• Review customer quotes for accuracy—pricing, MOQs, purchasing requirements—and cross‑check all information.
• Create and maintain accurate “ship‑to” details and part cross‑references in SAP.
• Enter customer orders and verify delivery schedules.
• Upload and update customer material schedules on external customer portals.
• Review customer forecasts, identify changes, and update internal systems.
• Proactively utilize SAP to ensure data accuracy and collaborate with DOGA IT to resolve system‑related concerns.
• Maintain organized, accurate documentation in line with company standards.

What You Bring

• Experience with SAP or other ERP systems is a plus.
• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2–3 years of customer service experience, ideally in distribution, logistics, or manufacturing.
• Fluency in English.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Strong problem‑solving skills, organization, and communication abilities.

What We Offer

• Health and Dental Insurance starting Day 1 — no waiting period.
• 401(k) with 4% company match after 3 months.
• Company‑paid Life Insurance, Short‑Term Disability, and Long‑Term Disability.
• Competitive starting salary of $55,000, based on experience.

Please note: At this time, DOGA does not offer visa sponsorship. Candidates must be legally authorized to work in the United States without current or future sponsorship