Customer Operations Analyst — Drive Service Excellence

DSV - Global Transport and Logistics; Mesa (AZ); On-site; USD 49,000 - 62,000; Full time

Job summary

DSV - Global Transport and Logistics in Mesa, USA, is seeking a Customer Service Operations Analyst to manage customer operational activities and partner with internal teams to meet service commitments.

The role requires strong analytical skills, cross-functional collaboration, and the ability to resolve issues, optimize processes, and support growth. A Bachelor's degree and 3+ years of experience in customer operations are expected, with base pay disclosed.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum 3 years in customer operations, order management, or logistics.
• Experience supporting cross-functional, customer-facing operations.

Responsibilities

• Oversee customer operations for assigned customers, programs, and processes.
• Monitor performance against service commitments and customer requirements.
• Collaborate with leadership and cross-functional teams to address issues and improve outcomes.

Skills

Analytical thinking

Communication skills

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Finance, or related field

Tools

Excel

ERP systems

Job description

DSV - Global Transport and Logistics in Mesa, USA, is seeking a Customer Service Operations Analyst to manage customer operational activities and partner with internal teams to meet service commitments.

The role requires strong analytical skills, cross-functional collaboration, and the ability to resolve issues, optimize processes, and support growth. A Bachelor's degree and 3+ years of experience in customer operations are expected, with base pay disclosed.