Global Logistics & Customer Service Specialist

Planet Pharma; Durham (NC); On-site; USD 57,308,000 - 94,558,000; Full time

Job summary

Planet Pharma is seeking a Supply Chain Logistics Specialist in Durham, NC, to develop and maintain relationships with Diagnostics customers and logistics providers across the Americas. This role supports on-time delivery, data integrity in SAP, and continuous improvement across supply chain processes.

The candidate will manage outbound shipments, invoicing, and collaboration with planning and procurement to align inventory with demand. Some domestic/international travel may be required.

Qualifications

• Experience with SAP MM/SD modules.
• Proficient in Excel, Word and PowerPoint.
• Familiarity with air transportation, customs clearance and international logistics.
• Ability to work under pressure and with ambiguity.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• APICS certification or Six Sigma is desirable.

Responsibilities

• Coordinate outbound shipments to customers and manage import permits.
• Track and trace to meet shipping requirements.
• Invoicing and SOX compliance.
• Manage logistics providers (3PL warehouses and carriers).
• Maintain SAP transactions for data integrity.
• Support supply chain strategic projects and KPI analysis.
• Collaborate with Planning/Procurement on inventory levels.
• Assist with ensuring on-time customer deliveries.

Skills

Analytical skills

Customer focus

Communication skills

Work under pressure

Problem solving

Education

Associate's degree

Tools

SAP MM/SD

MS Office Suite

Job description

Planet Pharma is seeking a Supply Chain Logistics Specialist in Durham, NC, to develop and maintain relationships with Diagnostics customers and logistics providers across the Americas. This role supports on-time delivery, data integrity in SAP, and continuous improvement across supply chain processes.

The candidate will manage outbound shipments, invoicing, and collaboration with planning and procurement to align inventory with demand. Some domestic/international travel may be required.