Global Logistics Client Solutions Specialist

CMA CGM; Norfolk (VA); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition repayment

Paid time off

Professional development opportunities

Job summary

CMA CGM Norfolk is seeking a Client Solutions Representative to act as the frontline advocate for customers, ensuring efficient logistics solutions and top-tier service. You will analyze information across systems and communicate effectively in a fast-paced B2B contact center environment.

You should have 1–3 years in a high-volume setting, strong communication skills, and familiarity with import/export processes. Monday–Friday schedule and comprehensive benefits are included.

Qualifications

• 1–3 years of experience in a high-volume call center or B2B environment.
• Familiarity with logistics management systems and CRM software.
• Strong customer relationship skills and conflict resolution experience.

Responsibilities

• Answer incoming calls and emails within KPIs, providing tier 1 level service and building rapport with customers.
• Provide shipment updates using rail and terminal websites to give accurate information.
• Liaise between external and internal customers to expedite issues and reduce failures with clear communication.
• Update tracking reports and assist in problem resolution, including damaged cargo and lost containers.
• Conduct root-cause analyses for service failures and coordinate prompt recovery with customers and CMA CGM teams.
• Seek training opportunities and contribute to process improvements.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Analytical thinking

Time management

Geography knowledge

International shipping knowledge

MS Office

Education

High School Diploma or GED

Bachelor’s Degree

Tools

CRM systems

Logistics software

MS Office

Job description

CMA CGM Norfolk is seeking a Client Solutions Representative to act as the frontline advocate for customers, ensuring efficient logistics solutions and top-tier service. You will analyze information across systems and communicate effectively in a fast-paced B2B contact center environment.

You should have 1–3 years in a high-volume setting, strong communication skills, and familiarity with import/export processes. Monday–Friday schedule and comprehensive benefits are included.