Global Loan Services Ops AVP — Client & Process Excellence

State Street; Kansas City (MO); On-site; USD 70,000 - 115,000; Full time

Job summary

State Street in Kansas City is seeking a seasoned Client Management professional to oversee support for complex bank loan debt structures and fund accounting operations. You will act as the primary escalation point, manage client inquiries, and drive production activities across Client Support teams.

You will collaborate with COEs, BU Shared Services and internal service teams to implement best practices, coordinate new funds deployments, and ensure timely resolutions while maintaining high

Qualifications

• BS/BA degree required; 5–7 years of related experience, preferably in financial services industry
• Experience in working with Bank Loan asset class required
• Proficiency with Wall Street Office (WSO)

Responsibilities

• Act as primary contact and escalation point for operational issues
• Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution
• Maintain and monitor open items, issues, logs, project lists
• Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists
• Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
• Identify and implement consistent operational best practices

Skills

Critical thinking

Problem solving

Decision making

Interpersonal skills

Ethical judgment

Teamwork

Education

BS/BA degree

Tools

WSO

Job description

State Street in Kansas City is seeking a seasoned Client Management professional to oversee support for complex bank loan debt structures and fund accounting operations. You will act as the primary escalation point, manage client inquiries, and drive production activities across Client Support teams.

You will collaborate with COEs, BU Shared Services and internal service teams to implement best practices, coordinate new funds deployments, and ensure timely resolutions while maintaining high