Global Loan Services Operations AVP

State Street; Austin (TX); On-site; USD 70,000 - 115,000; Full time

Job summary

State Street in Austin is seeking an experienced client operations professional to oversee bank loan servicing within complex fund structures. You will act as the primary contact for operational issues and coordinate multi-team production activities to ensure timely delivery.

The role requires 5–7 years in financial services, Bank Loan asset experience, and proficiency with Wall Street Office (WSO). State Street offers a comprehensive benefits package and growth opportunities.

Qualifications

• BS/BA degree required; 5–7 years of related experience in financial services.
• Experience with Bank Loan asset class.
• Proficiency with Wall Street Office (WSO).

Responsibilities

• Act as primary contact and escalation point for operational issues.
• Receive and resolve inquiries from client management and internal teams; ensure timely resolution.
• Maintain and monitor open items, logs, and project lists.
• Coordinate production activities of Client Support Specialists and manage client projects.
• Identify and implement consistent operational best practices.

Skills

Critical thinking

Problem solving

Decision making

Education

BS/BA degree in finance or related

Tools

WSO

Job description

State Street in Austin is seeking an experienced client operations professional to oversee bank loan servicing within complex fund structures. You will act as the primary contact for operational issues and coordinate multi-team production activities to ensure timely delivery.

The role requires 5–7 years in financial services, Bank Loan asset experience, and proficiency with Wall Street Office (WSO). State Street offers a comprehensive benefits package and growth opportunities.