Senior Live Streaming Ops Lead - 24/7 Tier-1 Events

Paramount Group; Burbank (CA); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Comprehensive benefits packages

Generous paid time off

Remote work opportunities

Job summary

A leading entertainment company is seeking a Sr Live Event Technology Specialist to oversee global live streaming events. This role involves ensuring reliable delivery and high-quality streaming performances, managing potential issues, and coordinating with various teams to enhance production quality. Candidates should have over 5 years of relevant experience and an ability to handle complex live event operations. This position offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in live streaming operations, broadcast operations, or OTT delivery environments.
• Experience supporting Tier‑1 live events with real-time monitoring and incident response.
• Hands-on experience operating large-scale live streaming workflows.

Responsibilities

• Lead and support 24/7 global live streaming operations for Tier‑1 events.
• Make real-time operational decisions and coordinate service partners.
• Act as the primary operational contact during live events.

Skills

Real-time monitoring

Incident management

Troubleshooting

Communication skills

Education

5+ years in live streaming operations

Tools

QoS/QoE monitoring tools

Video transport protocols

Job description

Select how often (in days) to receive an alert:

#WeAreParamount on a mission to unleash the power of content… you in?
We’ve got the brands, we’ve got the stars, we’ve got thepowerto achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

Sr Live Event Technology Specialist (Streaming Operations Specialist)

Location:
Flexible / Global (based on operational needs)

Role Overview

As a Sr. Live Event Technology Specialist, you will serve as the primary technical escalation point for Paramount+’s global Live Event Operations team, providing technical support for Tier-1 live streaming events. This role focuses on diagnosing, troubleshooting, and resolving complex technical issues across the end-to-end live streaming ecosystem while minimizing customer impact during high-profile live broadcasts.

Working alongside Live Event Operators, Engineering, Product, CDN providers, cloud vendors, and distribution partners, you will lead technical investigations, coordinate cross-functional incident response, and drive root cause analysis for issues affecting acquisition, encoding, packaging, delivery, playback, advertising, and platform integrations.

Your expertise will ensure rapid issue mitigation, operational excellence, and continuous improvements across Paramount’s live streaming platform.

Key Responsibilities

• Act as the primary technical escalation point for the Live Event Operations team during live events.
• Support global Tier-1 live streaming events by troubleshooting complex issues across the complete video delivery chain.
• Investigate service-impacting issues involving contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.
• Perform detailed technical analysis using streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.
• Coordinate technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to restore service quickly.
• Lead technical bridge calls during critical incidents, providing real-time updates, impact assessments, mitigation strategies, and recovery coordination.
• Support Live Event Operators by providing technical guidance during event execution, validating mitigation actions, and assisting with operational decision-making.
• Perform pre-event technical validation, redundancy verification, workflow testing, and production readiness reviews.
• Conduct post-event root cause analysis (RCA), identify systemic issues, and drive corrective actions to improve platform reliability.
• Develop and maintain troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.
• Support certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.
• Participate in on-call rotations supporting global live streaming operations and high-severity production incidents.

Required Qualifications

• 5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems.
• Experience serving as a technical escalation resource supporting live operations teams during Tier-1 live events.
• Strong troubleshooting experience across end-to-end streaming architectures including:
  • Contribution and video transport
  • Cloud encoding and transcoding
  • Packaging and origin services
  • DRM
  • SSAI/DAI
  • CDN distribution
  • Player playback
• Deep understanding of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming.
• Experience analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics.
• Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms.
• Working knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows.
• Strong understanding of DRM, SSAI, client playback behavior, redundancy architectures, and failover strategies.
• Excellent incident management, root cause analysis, and cross-functional communication skills in high-pressure live production environments.

Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.

ADDITIONAL INFORMATION

Hiring Salary Range: $98,400.00 - 147,600.00.

The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.This position is bonus eligible.

What We Offer:

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here:https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount

Skydance is an equal opportunity employer (EOE)

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you are a qualified individual with a disability, you may request a reasonable accommodation during the job application and/or recruitment process. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to [e-mail]. Only messages left for this purpose will be returned.