Global Lifestyle F&B Implementation Director

Hilton; New York (NY); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP stock purchase program

Paid parental leave

Personal caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton in New York City is seeking a Director of Global Lifestyle F&B Implementation and Performance to oversee deployment and operations of brand-led F&B programs across the Lifestyle portfolio. You will partner with franchise and managed properties to ensure brand standards and SOPs are consistently applied.

You will lead openings, develop resources and playbooks, and analyze KPIs to drive improvements in profitability and guest satisfaction.

Qualifications

• Ten (10) years of experience in food and beverage (F&B) operations.
• Five (5) years in multi-unit or multi-brand F&B or brand operations roles.
• Experience leading or significantly contributing to at least five (5) hotel or major restaurant openings.
• Experience managing multiple cross-functional hospitality projects across teams including setting priorities, documenting tradeoffs, and delivering against agreed timelines.
• Willing to travel up to 45% of the time, both domestically and internationally.
• Onsite schedule in the New York City office.
• Working knowledge in Microsoft365 and Adobe Suite.

Responsibilities

• Lead the end-to-end deployment, implementation, and operational optimization of brand-led F&B programs and brand standards across the Lifestyle portfolio (franchise and managed).
• Be the primary operational contact for franchise and managed property partners. Provide structured, prioritized support that drives successful execution of brand programs, adherence to SOPs, and consistent brand standards, while managing scope to avoid excessive one-off requests.
• Collaborate with F&B Operations, Brand Performance Support, and Brand Experience, Performance, and Strategy teams to monitor and analyze KPIs to track outlet performance, identify areas for improvement, and deploy action plans.
• Lead the development and continuous improvement of openings process resources, training materials, and operational guides, with prioritized ownership of Lifestyle openings.
• Lead F&B operational support for priority Lifestyle openings, conversions, and transitions. Own the critical path, cross-functional coordination, and post-opening performance follow-up for these properties.
• Identify underperforming outlets within the Lifestyle hotel portfolio and develop strategic action plans with internal and external partners to drive improvements.

Skills

F&B operations

Multi-unit ops

Openings experience

Travel readiness

Education

BA/BS Bachelor's Degree

Tools

Microsoft 365

Adobe Suite

AutoCAD

Job description

Hilton in New York City is seeking a Director of Global Lifestyle F&B Implementation and Performance to oversee deployment and operations of brand-led F&B programs across the Lifestyle portfolio. You will partner with franchise and managed properties to ensure brand standards and SOPs are consistently applied.

You will lead openings, develop resources and playbooks, and analyze KPIs to drive improvements in profitability and guest satisfaction.