Director Global Lifestyle F&B, Implementation and Performance

Hilton; New York (NY); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP stock purchase program

Paid parental leave

Personal caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton in New York City is seeking a Director of Global Lifestyle F&B Implementation and Performance to oversee deployment and operations of brand-led F&B programs across the Lifestyle portfolio. You will partner with franchise and managed properties to ensure brand standards and SOPs are consistently applied.

You will lead openings, develop resources and playbooks, and analyze KPIs to drive improvements in profitability and guest satisfaction.

Qualifications

• Ten (10) years of experience in food and beverage (F&B) operations.
• Five (5) years in multi-unit or multi-brand F&B or brand operations roles.
• Experience leading or significantly contributing to at least five (5) hotel or major restaurant openings.
• Experience managing multiple cross-functional hospitality projects across teams including setting priorities, documenting tradeoffs, and delivering against agreed timelines.
• Willing to travel up to 45% of the time, both domestically and internationally.
• Onsite schedule in the New York City office.
• Working knowledge in Microsoft365 and Adobe Suite.

Responsibilities

• Lead the end-to-end deployment, implementation, and operational optimization of brand-led F&B programs and brand standards across the Lifestyle portfolio (franchise and managed).
• Be the primary operational contact for franchise and managed property partners. Provide structured, prioritized support that drives successful execution of brand programs, adherence to SOPs, and consistent brand standards, while managing scope to avoid excessive one-off requests.
• Collaborate with F&B Operations, Brand Performance Support, and Brand Experience, Performance, and Strategy teams to monitor and analyze KPIs to track outlet performance, identify areas for improvement, and deploy action plans.
• Lead the development and continuous improvement of openings process resources, training materials, and operational guides, with prioritized ownership of Lifestyle openings.
• Lead F&B operational support for priority Lifestyle openings, conversions, and transitions. Own the critical path, cross-functional coordination, and post-opening performance follow-up for these properties.
• Identify underperforming outlets within the Lifestyle hotel portfolio and develop strategic action plans with internal and external partners to drive improvements.

Skills

F&B operations

Multi-unit ops

Openings experience

Travel readiness

Education

BA/BS Bachelor's Degree

Tools

Microsoft 365

Adobe Suite

AutoCAD

Job description

Job Identification: 221320

Job Category: Brands

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

This role is based at our office in New York City, NY

This is your chance to be part of an in-house Brands team of industry experts in hospitality, brand management, innovation, food and beverage, and owner relations for all of Hilton's unique brands! As the Director of Global Lifestyle F&B Implementation and Performance, you will own the implementation, performance, and operational readiness of food and beverage concepts and programs across the Lifestyle hotel portfolio globally. Reporting to the Senior Director of Global Lifestyle F&B (Strategy and Development), you will be the primary operational lead for openings, brand standards, and the successful deployment of F&B initiatives.

What you'll do during a typical day:

• Lead the end-to-end deployment, implementation, and operational optimization of brand-led F&B programs and brand standards across the Lifestyle portfolio (franchise and managed).

• Be the primary operational contact for franchise and managed property partners. Provide structured, prioritized support that drives successful execution of brand programs, adherence to SOPs, and consistent brand standards, while managing scope to avoid excessive one-off requests.

• Collaborate with F&B Operations, Brand Performance Support, and Brand Experience, Performance, and Strategy teams to monitor and analyze key performance indicators to track outlet performance, identify areas for improvement, and deploy action plans.

• Lead the development and continuous improvement of openings process resources, training materials, and operational guides, with prioritized ownership of Lifestyle openings.

How you'll collaborate with others:

• Work with Brand, Operations, Brand Performance, Analytics, Communications, and Learning & Development teams to ensure alignment on F&B initiatives.

• Be a trusted operational advisor to owners, operators, and internal partners. Build strong relationships through structured communication and selective field visits, while maintaining clear prioritization of high-impact work.

• Facilitate feedback loops between Lifestyle hotels and brand leadership to refine strategies based on real-time insights.

Projects you'll take ownership of:

• Own the deployment and operationalization of new and existing F&B concepts and programs once they are defined; ensuring they are executable, scalable, and consistently applied through clear brand standards and playbooks.

• Support execution of testing new brand programs, F&B concepts, technology, and brand partnerships in pilot exercises to drive brand growth, value, and operational efficiency.

• Lead the creation and ongoing refinement of operational guides, brand standards documentation, and best-practice tools that enable consistent execution across the portfolio.

• Facilitate and scale the adoption of Standard Operating Procedures (SOPs) and best practices within the Lifestyle hotel portfolio to uphold brand compliance.

• Receive analytics and data reporting on performance initiatives (KPIs) and guest satisfaction; use insights to identify areas of opportunity to enhance F&B performance, profitability, and guest satisfaction.

• Identify underperforming outlets within the Lifestyle hotel portfolio and develop strategic action plans with internal and external partners to drive improvements.

• Lead F&B operational support for priority Lifestyle openings, conversions, and transitions. Own the critical path, cross-functional coordination, and post-opening performance follow-up for these properties.

What It Takes to Make the Stay

You have these minimum qualifications:

• Ten (10) years of experience in food and beverage (F&B) operations

• Five (5) years in multi-unit or multi-brand F&B or brand operations roles

• Experience leading or significantly contributing to at least five (5) hotel or major restaurant openings

• Experience managing multiple cross-functional hospitality projects (openings, brand standards, or operational rollouts) across teams including setting priorities, documenting tradeoffs, and delivering against agreed timelines

• Willing to travel up to 45% of the time, both domestically and internationally

• Onsite schedule in the New York City office

• Working knowledge in Microsoft365 and Adobe Suite

It would be useful if you have:

• BA/BS Bachelor's Degree

• Creative, design, or advisory related work experience in food and beverage

• Experience in BOH Operations and Culinary

• Proficiency in menu programming and planning

• Working knowledge in foodservice technical services software and AutoCAD

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits (https://jobs.hilton.com/benefits) package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $120,000 – $175,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.