Global L&D Change & Communications Lead

WorkLLama; Upper Gwynedd Township (Montgomery County); On-site; USD 70,000 - 110,000; Full time

Job summary

Merck is seeking a Change & Communications Specialist to drive employee engagement and adoption of learning initiatives across the organization. You will evaluate change impacts, readiness, and build audience-focused communication strategies with stakeholders and SMEs.

Using structured change management methods and multi-format content, you will ensure employees understand upcoming changes, why they matter, and how to navigate them.

Qualifications

• Knowledge of structured change management frameworks and methodologies.
• Proven ability to develop and execute change or communications strategies.
• Excellent written, verbal, and interpersonal communication skills at all levels.
• Strong project management skills and ability to juggle multiple initiatives in a fast-paced environment.
• Autonomy and collaborative work style, able to operate independently.

Responsibilities

• Assess organizational readiness, change impacts, and potential adoption barriers to design risk mitigation plans.
• Develop and execute integrated change management and communication strategies aligned with learning objectives and milestones.
• Conduct stakeholder and audience analyses to identify engagement needs and optimal delivery channels.
• Build stakeholder buy-in across all levels and address resistance to change.
• Create, curate, and distribute clear, engaging multi-format content that informs, educates, and inspires learners.
• Translate complex program concepts into practical, audience-relevant guidance with clear calls to action.
• Manage editorial and communication calendars for coordinated messaging with GLD priorities.
• Provide hands-on change management guidance to sponsors, managers, and employees during implementation.
• Maintain online learning resources to ensure accuracy and accessibility.
• Monitor adoption metrics and engagement to optimize strategies.

Skills

Change management

Communications

Project management

Stakeholder engagement

Content creation

Education

Bachelor's degree

Job description

Merck is seeking a Change & Communications Specialist to drive employee engagement and adoption of learning initiatives across the organization. You will evaluate change impacts, readiness, and build audience-focused communication strategies with stakeholders and SMEs.

Using structured change management methods and multi-format content, you will ensure employees understand upcoming changes, why they matter, and how to navigate them.