Strategic Change & Adoption Lead

GSK; Philadelphia (Philadelphia County); Hybrid; USD 130,000 - 190,000; Full time

Job summary

GSK is seeking a Change, Communications & OCM Manager in a hybrid role mixing on-site collaboration and remote work in Philadelphia. You will govern organisational change management and communications for DPTF, shaping standards, templates, and practices for product and platform teams, and driving adoption across the function.

You will lead large transformation communications, design adoption strategies with HR and partners, and use analytics to measure impact and readiness while scaling

Qualifications

• Bachelor's or master's degree in a related field or equivalent experience.
• 8+ years in organisational change management, change communications or technology-enabled transformation roles.
• Experience designing and delivering change strategies for operating model change, not only system implementation.
• Experience establishing change standards, templates and governance used by teams outside direct control.
• Experience leading communications for a large transformation, including sensitive people change.
• Experience assessing organisational readiness and measuring adoption and sentiment.
• Experience building and running a change network of champions across a distributed organisation.
• Experience partnering with HR on people impacts, consultation and role change.
• Familiarity with AI tools applied to audience analysis, content drafting and sentiment measurement.

Responsibilities

• Define the DPTF change and communications strategy, setting how the function communicates with its own people and with the GSK teams it serves.
• Establish the change management standards, guardrails and governance that product and platform teams apply when they deliver organisational change.
• Create and maintain reusable templates, frameworks and guidance so that teams can run change well without central delivery support.
• Lead communications for large transformation programmes across DPTF, including the operating model transition, sequencing messages and channels to the audiences affected, and scaling delivery capacity through contract support where needed while keeping standards and messaging consistent.
• Ensure organisational readiness approaches are in place before change lands, covering impact assessment, stakeholder mapping and adoption measures.
• Design the training and adoption approach with business and learning partners, so that people are equipped for change and not only informed about it.
• Drive adoption of the DPTF operating model, building change capability into the platform and product domains and reducing central delivery over time, measured against defined adoption KPIs, with the design of that model held across Technology Business Operations.
• Work with HR and business stakeholders to understand and plan for the impact of change on people, roles and ways of working.
• Measure adoption and sentiment, reporting to leadership where change is landing and where it is not, and adjusting the approach on that evidence.
• Build and run the DPTF change network, including change champions and stakeholder forums, and coach leaders and delivery teams so that change capability sits where the change happens.
• Maintain a consolidated view of the change landing on DPTF and its customers, identifying where volume or timing puts adoption at risk.
• Use AI tools to accelerate audience analysis, content drafting and sentiment measurement.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

ROI

Software Development

Strategy Deployment

User Experience (UX)

User Interface (UI) Design

Education

Bachelor's or Master's degree

Job description

GSK is seeking a Change, Communications & OCM Manager in a hybrid role mixing on-site collaboration and remote work in Philadelphia. You will govern organisational change management and communications for DPTF, shaping standards, templates, and practices for product and platform teams, and driving adoption across the function.

You will lead large transformation communications, design adoption strategies with HR and partners, and use analytics to measure impact and readiness while scaling