Global Key Account Manager - Freight & Logistics (Hybrid)

People Freight | Freight Forwarding & Logistics Recruitment Specialists; Bensenville (IL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus opportunity

Hybrid working environment

Job summary

People Freight | Freight Forwarding & Logistics Recruitment Specialists is seeking an International Key Account Manager in Bensenville, IL, with a hybrid work schedule. You will own a portfolio of key international freight customers and be the primary contact for their needs.

You will collaborate with operations, sales, carriers, and overseas offices to ensure service levels, identify growth opportunities, and present reviews.

Qualifications

• 5+ years of experience in international freight forwarding/logistics.
• Proven experience managing key accounts or major customer relationships.
• Strong commercial awareness with ability to identify account growth opportunities.
• Excellent communication, relationship-building, negotiation, and problem-solving skills.

Responsibilities

• Manage and develop relationships with a portfolio of key international freight customers.
• Serve as the primary point of contact for assigned strategic accounts.
• Oversee international air and ocean freight activity, ensuring shipments are handled efficiently and professionally.
• Work with operations, sales, carriers, overseas offices, and customers to resolve issues and maintain service levels.
• Monitor account performance, shipment activity, service levels, and customer satisfaction.
• Identify opportunities to increase revenue and strengthen customer relationships.
• Prepare and present account reviews, performance updates, and business development opportunities.
• Assist with pricing, quotations, contract negotiations, and service proposals.
• Proactively address customer concerns and implement solutions to prevent recurring issues.
• Develop understanding of each customer's supply chain and international logistics requirements.
• Collaborate with internal teams to ensure customer expectations and KPIs are met.
• Maintain accurate account records and provide regular reporting to management.

Skills

Account management

Negotiation

Relationship building

Communication

Problem-solving

Tools

CargoWise

Job description

People Freight | Freight Forwarding & Logistics Recruitment Specialists is seeking an International Key Account Manager in Bensenville, IL, with a hybrid work schedule. You will own a portfolio of key international freight customers and be the primary contact for their needs.

You will collaborate with operations, sales, carriers, and overseas offices to ensure service levels, identify growth opportunities, and present reviews.